Branch Manager

Muthoot Fincorp Limited; Patna; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Limited in Patna invites applications for a Branch Manager to lead customer relationships and drive branch profitability. The role emphasizes proactive market analysis, up-sell/cross-sell strategies, and cross-functional coordination in a fast-paced financial services environment.

The successful candidate will manage operations, oversee marketing and risk controls, mentor the team, and ensure compliance with policies while delivering exceptional service to customers in the local

Qualifications

• Knowledge, Skills & Attributes listed in the ad: relationship building, customer service/retention, planning/forecasting, market intelligence, business development, coaching/mentoring, and strong communication in local language and English.

Responsibilities

• Maintain regular and continuous relationship with existing and potential customers.
• Study market trends to aid innovation and up-sell/cross-sell of products.
• Coordinate and participate in marketing to achieve business goals.
• Achieve branch targets and ensure profitability of the unit.
• Field visits for marketing and collection activities as per branch requirements.
• Collaborate with departments for smooth branch operation and ensure adherence to policies.
• Mitigate risk by early detection of fraud and maintain branch books and statutory records.
• Provide training and handholding to the team; promote knowledge sharing for business growth.

Skills

Relationship Building

Planning & Forecasting

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Result Orientation

Customer Service & Retention

English Proficiency

Job description

BRANCH MANAGER

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English