Branch Manager

Muthoot Fincorp Limited; Ariyalur District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Muthoot Fincorp Limited in India seeks a Branch Manager to drive performance, build strong relationships with customers, and oversee daily operations of the branch in Tamil Nadu.

You will lead marketing, ensure profitability, monitor risk, and coach the team to deliver excellent service while coordinating with internal departments and external authorities.

Qualifications

• Strong focus on customer service and retention.
• Ability to plan, forecast, and drive business growth.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular and continuous relationship with customers.
• Study market trends to identify opportunities for up-selling and cross-selling.
• Initiate and coordinate marketing activities to achieve targets.
• Achieve customer delight through efficient service and retention.
• Achieve branch targets and ensure profitability.
• Field visits for Marketing/Collection as needed.
• Collaborate with departments to ensure smooth branch operations.
• Ensure compliance with policies and risk detection.
• Recover receivables and monitor revenue flow.
• Maintain branch books and liaise with authorities.
• Audit and Gold Inspection responsibilities.
• Focus on branch profitability.

Skills

Customer service

Relationship building

Coaching & mentoring

Market intelligence

Business development

Communication skills (local + English)

Job description

Branch Manager Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English