BRANCH MANAGER I

PeopleStrong; NTR; On-site; INR 600,000 - 1,000,000; Full time

Job summary

PeopleStrong in India is seeking a Branch Operations Manager to drive revenue growth, customer relationships, and market insights. The role focuses on leading field marketing, coordinating across departments, and ensuring policy adherence at the branch level.

You will mentor the team, manage receivables, and strive for profitable branch performance while maintaining strong customer trust and service excellence.

Qualifications

• Coaching and mentoring capability to develop the team.
• Business development focus to expand market reach.
• Clear communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross-sell of products.
• Initiate and participate in marketing activities to achieve targets.
• Ensure customer delight through efficient service and retain customers while acquiring new ones.
• Achieve branch profitability and coordinate field visits for marketing and collections.
• Collaborate with departments to ensure smooth branch operations and adherence to policies.
• Monitor risk, ensure compliance, and maintain branch books and assets.
• Oversee audits and inspections; drive profitability of the assigned branch.
• Provide hands-on training and knowledge sharing to the team for business growth.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long‑term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English