Branch Manager

Muthoot Fincorp Limited; Vellore; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Muthoot Fincorp Limited seeks a Branch Manager to oversee day-to-day operations in Tamil Nadu, focusing on maintaining strong customer relationships and driving branch growth. The role emphasizes market analysis, upsell/cross-sell opportunities, and cross-department collaboration to ensure smooth branch functioning.

The successful candidate will lead a team, ensure compliance with policies, and deliver effective customer service to retain and expand the customer base while achieving

Qualifications

• Must have strong leadership and people management skills.
• Excellent communication in English and local language.
• Strong customer service orientation and relationship-building.

Responsibilities

• Maintain regular relationships with existing and potential customers.
• Identify market trends and opportunities to upsell/cross-sell products.
• Initiate and coordinate marketing activities to meet targets.
• Ensure branch profitability, risk management, and adherence to policies.
• Lead and train the branch team to achieve superior performance.

Job description

Branch Manager Key Job Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

Result Orientation

Customer Service & Retention Focus

Planning & Forecasting Skills

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills – Proficiency in local language and English