Branch Manager

Muthoot Fincorp Limited; Kota; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Limited in Chittorgarh invites applications for a Branch Manager – RO. The role emphasizes Customer Championship: maintaining regular relationships with customers, studying market trends, and driving up-sell and cross-sell of products while delivering excellent service.

You will lead branch targets, manage operations in line with policies, oversee risk, collections and audits, and mentor the team to achieve profitability and sustainable growth.

Qualifications

• Experience in managing a branch team and customer relationships.
• Ability to analyze market trends and identify opportunities.
• Proven track record of achieving targets and profitability.
• Strong leadership and communication skills.

Responsibilities

• Maintain regular and continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service and retain customers.

Skills

Customer Relationship Management

Market Analysis

Team Leadership

Cross-Selling

Communication Skills

Planning & Forecasting

Job description

BRANCH MANAGER - RO Chittorgarh

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people)

• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English