Branch Manager

Muthoot Fincorp Limited; Rewa; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Limited seeks a Branch Manager to lead daily operations, drive revenue, and build lasting customer relationships through market insight and disciplined execution.

You will supervise and develop the team, coordinate marketing initiatives, and ensure compliance with policies while balancing growth with risk management.

Qualifications

• Strong customer service and retention focus.
• Excellent planning and forecasting abilities.
• Relationship building and coaching/mentoring.
• Market intelligence and business development.
• Effective communication in local language and English.

Responsibilities

• Maintain regular relationship with existing and potential customers.
• Study market trends to tailor products via up-sell/cross-sell of financial products.
• Coordinate and participate in marketing to achieve targets.
• Focus on branch profitability and ensure smooth field operations.
• Ensure adherence to policies, processes and audit readiness.

Skills

Customer relationship

Leadership

Market analysis

Strategic planning

Communication

Job description

BRANCH MANAGER Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English