BRANCH MANAGER

PeopleStrong; Panaji; On-site; INR 350,000 - 520,000; Full time

Job summary

PeopleStrong seeks a dynamic professional to manage customer relationships, study market trends, and coordinate marketing for upsell opportunities. The role emphasizes delivering excellent service, retaining customers, and supporting branch profitability through field activity and cross-functional collaboration.

The candidate will lead coaching, mentoring, and business development efforts, ensuring clear communication in local languages and English. This position is based in Goa, India.

Qualifications

• Experience in maintaining relationships with customers and driving sales.
• Ability to study market trends and identify opportunities for upsell/cross-sell.
• Coordinate and participate in marketing activities to meet goals.
• Deliver excellent customer service and retain customers.

Responsibilities

• Maintain regular relationships with existing and potential customers.
• Study market trends to meet customer needs via upsell/cross-sell.
• Initiate and coordinate marketing activities to achieve targets.
• Ensure customer delight through efficient service and retention.
• Achieve profitability targets for branches and supervise field activities.
• Collaborate with departments to ensure smooth branch operations.
• Monitor compliance, manage risks, and support audit processes.
• Coach and mentor team members for business development.

Skills

Customer relationship management

Market research

Sales & upselling

Marketing coordination

Customer service excellence

Coaching & mentoring

Business development

Communication skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English