Branch Manager

Icl Fincorp; Khordha, Cuttack, Puri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Icl Fincorp is seeking an experienced Branch Manager to lead daily operations at the Odisha branch, focusing on gold loans, customer service, compliance, and profitability. You will drive sales targets, supervise staff, and ensure risk controls are followed.

You will build local business relationships, coordinate with regional teams for audits and training, and report branch performance data to improve efficiency and growth in a competitive market.

Qualifications

• Experience in branch operations and people management with staff training.
• Gold appraisal and gold loan processing expertise.
• Sales, business development, cross-selling of financial products.
• Customer service and relationship management to build client trust.
• Understanding lending products, risk awareness, data-driven decisions.
• Strong organizational and administrative skills, documentation oversight and compliance.
• Experience in gold loans within NBFCs, banks, or financial services at supervisory level.
• Bachelor's degree in finance, business, commerce or related discipline.
• Proficiency in MS Office and branch management systems; English and local language communication.

Responsibilities

• Lead day-to-day branch operations in Odisha.
• Set and achieve sales and collections targets.
• Supervise and mentor branch staff.
• Monitor cash operations, documentation, and risk controls.
• Develop local business relationships and marketing outreach.
• Coordinate with regional/head office for reporting, audits, and training.

Skills

Branch operations

People management

Sales & BD

Gold appraisal

Gold loan processing

Customer service

Data analysis

Compliance

MS Office

Communication skills

Education

Bachelor’s degree in Finance/Business/Commerce

Tools

MS Office

Branch management systems

Job description

Role Description

The Branch Manager is responsible for leading and managing day-to-day operations of the branch in Odisha in a full-time, on-site capacity. This includes overseeing gold loan and other financial products, ensuring compliance with company policies and regulatory guidelines, and maintaining high standards of customer service. The role involves setting and achieving branch sales and collection targets, supervising and mentoring branch staff, and monitoring cash operations, documentation, and risk controls. The Branch Manager will develop local business relationships, drive marketing and outreach activities, and analyze branch performance data to improve efficiency and profitability. Coordination with regional and head office teams for reporting, audits, training, and implementation of new initiatives is a key part of the role.

Qualifications

• Candidates should possess strong branch operations and people management skills, including team leadership, performance monitoring, and staff training.
• The candidate should be well-versed in gold appraisal and gold loan processing.
• Candidates should possess sales and business development capabilities, including target achievement, cross-selling of financial products, and local market networking.
• Candidates should possess customer service and relationship management skills, with the ability to handle queries, resolve issues, and build long-term client trust.
• Candidates should possess basic financial and analytical skills, including understanding of lending products, risk awareness, and data-driven decision-making.
• Candidates should possess organizational and administrative skills, including documentation oversight, compliance adherence, and coordination with internal stakeholders.
• Relevant experience in gold loans in any NBFCs, banks, or financial services at a supervisory or managerial level is highly beneficial.
• A bachelors degree in finance, business, commerce, or a related discipline is preferred; equivalent experience may be considered.
• Proficiency in MS Office and branch management systems, along with effective communication skills in English and local languages, is desirable.