Branch Manager

Supra Pacific Financial Services; Kottayam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Supra Pacific Financial Services in Kerala seeks a Branch Manager for Gold Loan & Investment NBFC to lead daily operations, drive growth in gold loan and investment products, and ensure strict NBFC compliance. You will manage client relationships, oversee appraisal quality, and steer the branch toward profitability while guiding a team to meet targets.

The ideal candidate holds a Bachelor's degree (MBA preferred) with 2–5 years in NBFC or gold loan operations, and strong leadership, analytical,

Qualifications

• Leadership and team management capabilities.
• Proven ability to achieve sales targets.
• Knowledge of gold appraisal processes and valuation.

Responsibilities

• Manage day-to-day branch operations.
• Drive gold loan and investment business growth.
• Handle customer acquisition and relationship management.
• Oversee gold appraisal, valuation and safe custody.
• Monitor loan disbursement, repayments and collections.
• Maintain profitability and revenue targets.
• Supervise branch staff performance.
• Ensure NBFC compliance and policy adherence.
• Oversee audits, documentation and reporting.

Skills

Leadership

Sales targets

Gold appraisal

Customer relationships

Financial analysis

Communications

Education

Bachelor’s Degree (MBA preferred)

Job description

Job Title:

Branch Manager Gold Loan & Investment (NBFC)

Job Summary:

Responsible for managing overall branch operations, driving gold loan business growth, handling customer relationships, and ensuring compliance with NBFC regulations.

Key Responsibilities:

• Manage day-to-day branch operations efficiently
• Drive gold loan and investment business targets
• Handle customer acquisition and relationship management
• Ensure proper gold appraisal, valuation, and safe custody
• Monitor loan disbursement, repayment, and collections
• Maintain branch profitability and achieve revenue targets
• Supervise and guide branch staff performance
• Ensure compliance with company policies and NBFC regulations
• Handle audits, documentation, and reporting activities
• Resolve customer queries and provide excellent service

Key Skills:

• Leadership and team management
• Sales and target achievement
• Gold appraisal knowledge
• Customer relationship management
• Financial and analytical skills
• Communication and problem-solving

Qualification:

• Bachelor’s Degree (MBA preferred)
• Experience in NBFC / Gold Loan sector

Experience:

• 2–5 years of relevant experience in gold loan / NBFC operations