Assistant Branch Manager

Icl Fincorp; Khordha, Cuttack, Puri; On-site; INR 350,000 - 550,000; Full time

Job summary

The Icl Fincorp Odisha branch is seeking an Assistant Branch Manager to oversee daily operations, drive growth, and ensure compliance across the region. You will lead a team, manage gold loan processes, and maintain strong customer relationships.

This full-time on-site role requires hands-on leadership, sound knowledge of NBFC products, and the ability to analyze performance data to improve efficiency and profitability. Local market insight is an advantage.

Qualifications

• Strong branch operations and customer service skills with gold loan and daily transactions experience.
• Proficient in team leadership, staff supervision and performance management to meet targets.
• Knowledge of banking or NBFC products, esp. gold loans and regulatory basics.
• Excellent communication and interpersonal abilities for customer interactions.
• Ability to analyze branch performance data and prepare reports for decisions.
• Local market dynamics knowledge is advantageous.
• Bachelors degree in business, finance, commerce, or related field; supervisory experience preferred.
• Strong organizational and problem-solving abilities with attention to detail.

Responsibilities

• Support day-to-day branch operations and drive business growth.
• Guide and motivate the team to meet sales and service targets.
• Ensure compliance with internal policies and regulatory requirements.
• Manage customer relationships and address queries promptly.
• Oversee gold loan processing and documentation.
• Monitor branch performance and prepare periodic reports.
• Assist in local marketing and business development initiatives.
• Collaborate with senior management on process improvements.

Skills

Branch operations

Customer service

Gold loan processing

Team leadership

Regulatory compliance

Communication skills

Data analysis

Attention to detail

Computer literacy

Education

Bachelor's degree in business, finance, commerce, or related field

Job description

Role Description

The Assistant Branch Manager is a full-time, on-site role based in all over Odisha, responsible for supporting overall branch operations and business growth. This role includes supervising day-to-day branch activities, guiding and motivating the team to meet sales and service targets, and ensuring compliance with internal policies and regulatory requirements. The Assistant Branch Manager helps manage customer relationships, oversees gold loan processing and documentation, and addresses customer queries and issues promptly and professionally. The role also involves monitoring branch performance metrics, preparing periodic reports, and assisting in local marketing and business development initiatives to expand the customer base. Collaboration with senior management on process improvements and operational efficiency is an integral part of the position.

Qualifications

• Strong branch operations and customer service skills, with experience in handling gold loans, documentation, and daily financial transactions.
• Proficiency in team leadership, staff supervision, and performance management to achieve branch sales and collection targets.
• Sound knowledge of banking or NBFC products, especially gold loans and related financial services, along with basic understanding of regulatory and compliance requirements.
• Effective communication and interpersonal skills to manage customer interactions, resolve issues, and build long-term relationships.
• Ability to analyze branch performance data, prepare reports, and support strategic decisions to improve efficiency and profitability.
• Bachelors degree in business, finance, commerce, or a related field; prior experience in branch management or supervisory roles in financial services is preferred.
• Strong organizational and problem-solving abilities, with attention to accuracy and detail in all operational activities.
• Comfort with basic computer applications and financial software; familiarity with local market dynamics is an advantage.