Relationship Manager - GL South

Bajaj Finserv Limited; Koppal District; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team at a gold loan focused branch, driving business growth and customer loyalty. You will oversee operations, ensure compliance, and collaborate on marketing initiatives to increase the customer base and portfolio value.

You will mentor staff, manage NPAs, and ensure accurate valuations of pledged gold while maintaining 100% process compliance at the branch.

Qualifications

• Bachelor's or higher degree; prior gold loan/banking experience preferred.
• Strong written and verbal communication skills.
• Proven ability to lead a branch team and drive business growth.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing activities to improve brand visibility and leads.
• Engage customers for new acquisitions and retention of existing clients.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Maintain vault custody and safeguard pledged securities; monitor NPAs.
• Hire, coach, and mentor staff and provide timely performance feedback.
• Prepare branch reports and implement actions to grow the business.

Skills

Leadership

Team management

Customer engagement

Communication

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Purpose

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.