Branch Collections Executive - Kolhapur

Hiranandani Financial Services; Kolhapur District; On-site; INR 250,000 - 400,000; Full time

Job summary

Hiranandani Financial Services is seeking a Collections Specialist to drive timely EMI recovery from business loan borrowers through calls, field visits and lawful reminders when needed.

You will maintain regular contact with delinquent customers, negotiate payment plans, and coordinate with credit, sales and legal teams to address complex defaults while keeping precise records of all communications and settlements.

Responsibilities

• Timely recovery of EMI dues and outstanding amounts from business loan customers.
• Follow-up through phone calls, field visits, and legal reminders as needed.
• Maintain regular contact with delinquent borrowers.
• Understand customer financial challenges and negotiate payment plans.
• Conduct field visits to customers' business locations or residences.
• Trace absconding or non-contactable borrowers using available data and leads.
• Maintain daily reports of collection efforts and payment updates.
• Collaborate with credit, sales, and legal departments to address complex default cases.
• Escalate high-risk accounts for legal or repossession actions, if necessary.
• Maintain accurate and updated records of collections, communications, and repayment commitments.
• Educate borrowers on the impact of non-payment.
• Work on settlement proposals or restructuring of loans in coordination with the credit team.

Job description

Role & responsibilities

• Responsible for timely recovery of EMI dues and outstanding amounts from business loan customers.
• Follow-up through phone calls, field visits, and legal reminders as needed.
• Maintain regular contact with delinquent borrowers.
• Understand customer financial challenges and negotiate payment plans if required.
• Conduct field visits to customers' business locations or residences.
• Trace absconding or non-contactable borrowers using available data and leads.
• Maintain daily reports of collection efforts and payment updates.
• Collaborate with credit, sales, and legal departments to address complex default cases.
• Escalate high-risk accounts for legal or repossession actions, if necessary.
• Maintain accurate and updated records of collections, communications, and repayment commitments.
• Educate borrowers on the impact of non-payment.
• Work on settlement proposals or restructuring of loans in coordination with the credit team.