BPO Sales Trainer

Global Services; Thane; On-site; INR 300,000 - 520,000; Full time

Job summary

Global Services in Maharashtra is seeking a seasoned BPO Sales Trainer to design and deliver training that boosts the performance of our outbound sales teams. The role focuses on sales techniques, product knowledge, and customer service skills, with an emphasis on practical, measurable outcomes.

The ideal candidate brings proven training experience in BPO or sales, strong communication and presentation skills, and the ability to assess learning needs and tailor materials accordingly.

Qualifications

• Proven experience as a trainer in the BPO or sales environment.
• Strong knowledge of sales processes and techniques, particularly outbound sales.
• Excellent communication and presentation skills.
• Ability to assess training needs and develop effective training materials.
• Familiarity with various training methodologies and tools.

Responsibilities

• Design, develop, and implement comprehensive training programs tailored to the needs of sales teams in the BPO environment.
• Conduct engaging training sessions that cover sales techniques, product knowledge, and customer service skills.
• Assess training needs through surveys, interviews, and performance evaluations to ensure training effectiveness.
• Monitor and evaluate the progress of trainees, providing feedback and support to enhance their learning experience.
• Collaborate with management to align training objectives with business goals and sales strategies.
• Stay updated on industry trends and best practices to continuously improve training content and delivery methods.

Skills

BPO sales training

Sales processes

Training needs assessment

Communication & presentation

Training materials design

Job description

We are seeking a dynamic and experienced BPO Sales Trainer to join our team in Maharashtra. The ideal candidate will be responsible for developing and delivering training programs that enhance the skills and performance of our sales teams within the BPO sector. As a BPO Sales Trainer, you will play a crucial role in equipping our employees with the necessary tools and knowledge to excel in their roles, ultimately driving sales performance and customer satisfaction.

Key Responsibilities

• Design, develop, and implement comprehensive training programs tailored to the needs of sales teams in the BPO environment.
• Conduct engaging training sessions that cover sales techniques, product knowledge, and customer service skills.
• Assess training needs through surveys, interviews, and performance evaluations to ensure training effectiveness.
• Monitor and evaluate the progress of trainees, providing feedback and support to enhance their learning experience.
• Collaborate with management to align training objectives with business goals and sales strategies.
• Stay updated on industry trends and best practices to continuously improve training content and delivery methods.

Required Skills

• Proven experience as a trainer in the BPO or sales environment.
• Strong knowledge of sales processes and techniques, particularly in outbound sales.
• Excellent communication and presentation skills, with the ability to engage and motivate trainees.
• Ability to assess training needs and develop effective training materials.
• Familiarity with various training methodologies and tools.

If you are passionate about training and development and have a strong background in sales within the BPO sector, we encourage you to apply for this exciting opportunity to make a significant impact on our sales teams.