BPO / MALL ROAD / 15000

Pagaar India; Kanpur; On-site; INR 180,000 - 350,000; Full time

Job summary

Pagaar India in Kanpur is looking for a Customer Support Executive for BPO operations. The role involves handling customer interactions and resolving queries efficiently. Candidates can be freshers or experienced.

Key requirements include good communication skills, basic computer knowledge, and a customer-focused attitude. The position offers a competitive salary based on experience and skills.

Qualifications

• Freshers & Experienced Candidates are eligible.
• Basic computer knowledge is required.
• Experience in BPO, call center, or customer service roles is an advantage.

Responsibilities

• Handle inbound and outbound customer calls, emails, or chat interactions.
• Resolve customer queries, complaints, and service requests efficiently.
• Provide accurate information about products, services, and company policies.

Skills

Good verbal and written communication skills

Basic computer knowledge

Customer-focused attitude

Active listening skills

Education

12th Pass / Graduate

Job description

# BPO / MALL ROAD / 15000SHINE SERVICES GROUPmall road, Kanpur, Uttar PradeshPosted 18/06/2026## Job Description### BPO Customer Support Executive – Job Description**Job Title:** Customer Support Executive (Voice/Non-Voice Process) **Department:** Customer Service / Operations **Location:** [City/Remote] **Experience:** Freshers & Experienced Candidates **Qualification:** 12th Pass / Graduate#### Key Responsibilities* Handle inbound and outbound customer calls, emails, or chat interactions.* Resolve customer queries, complaints, and service requests efficiently.* Provide accurate information about products, services, and company policies.* Maintain records of customer interactions in CRM systems.* Escalate unresolved issues to the appropriate team when required.* Meet quality, productivity, and customer satisfaction targets.* Follow company processes and compliance guidelines.#### Required Skills* Good verbal and written communication skills.* Basic computer knowledge and typing skills.* Customer-focused attitude with strong problem-solving abilities.* Ability to work in rotational shifts.* Active listening and interpersonal skills.#### Preferred Qualifications* Experience in BPO, call center, or customer service roles is an advantage.* Familiarity with CRM tools and customer support software.* Multilingual skills are a plus.#### Salary* Freshers: ₹1.8–3.5 LPA (varies by company and location)* Experienced: ₹3–6 LPA+ depending on process and skills.CONTACT. 8887825834### Ready to apply?Take the next step in your career. Apply directly via our platform and track your application status.## Job Overview* Posted Date18/06/2026* Locationmall road, Kanpur, Uttar Pradesh* Salary₹1,00,000 - ₹3,00,000 P.A.* ExperienceFresher* Job CategoryBPO / Call Centre / ITES* Key Skills bpotelisalesoffice