BPO Executive

Auditics Private Limited; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Auditics Private Limited is seeking a motivated BPO Executive to join their Tamil Nadu team. The role involves handling inbound and outbound calls, resolving customer queries, and maintaining records to ensure quality service.

The ideal candidate will have Hindi proficiency, strong communication skills, and the ability to work in a fast-paced call center environment while adhering to company policies and procedures.

Qualifications

• Hindi proficiency is essential for effective communication with customers.
• Previous experience in a BPO or call center environment is preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Handle inbound and outbound calls, providing information and assistance to customers.
• Address customer queries and complaints in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Follow company policies and procedures to ensure compliance and quality standards.

Skills

Hindi

Customer service

Communication

Call center

Multitasking

Job description

We are seeking a motivated and dynamic BPO Executive to join our team in Tamil Nadu. The ideal candidate will be responsible for providing exceptional customer service and support in a call center environment. As a BPO Executive, you will engage with customers, address their inquiries, and resolve issues efficiently while maintaining a high level of professionalism.

Key Responsibilities:

• Handle inbound and outbound calls, providing information and assistance to customers.
• Address customer queries and complaints in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Follow company policies and procedures to ensure compliance and quality standards.

Required Skills:

• Proficiency in Hindi is essential for effective communication with customers.
• Previous experience in a BPO or call center environment is preferred.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer skills and familiarity with call center software.