BPO Customer Support - Financial/Banking - International Voice - Pune

Full Potential Solutions (FPS)

Kalyani Nagar

On-site

INR 201,000 - 290,000

Full time

14 days+

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Benefits offered by this job

Both-way Cab

Incentives & Bonuses

5 Days Working

24x7 Rotational Shifts

Job summary

Full Potential Solutions (FPS) in Pune's Kalyani Nagar is seeking a customer service professional to handle inquiries via phone, chat and email, gather required information, and ensure timely remittance delivery.

You will work on-site with 5-day weeks, 24x7 rotational shifts, and incentives/bonuses. Immediate joiners preferred; undergraduates with 18+ months or graduates with 12 months in BPO are welcome.

Qualifications

Strong communication skills and ability to handle customer inquiries via multiple channels.

Responsibilities

Handle incoming customer inquiries via phone, chat, and email.
Gather required customer information accurately.
Research remittance information and status of transactions.
Review documents to match with internal data.
Coordinate with Partners and stakeholders to ensure delivery of remittance submissions.
Meet and exceed performance metrics.
Be a reliable, agile resource for customer service.

Skills

Communication skills

Job description

Role & responsibilities

Professionally handle incoming customers' inquiries (via phone, chat & email).
Thoroughly and efficiently gather required customer information
Research remittance information and updated status of the transaction.
Review documents shared by customers to match with Internal information.
Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
Meet and exceed company and individual performance metrics.
Be a reliable and agile resource for customer service.

Requirements

Undergraduates with minimum 18 months of experience in BPO customer service
Graduates with 12 months of experience in BPO customer service (Voice, Chat, Email)
Decent communication Skills
Max 6 months gap allowed
Immediate joiners preferred
Willing to work onsite at Kalyani Nagar, Pune

Perks