BMC Helix ITSM- Senior Developer

Wipro Technologies; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Wipro Technologies is looking for a Senior Developer specialized in BMC Helix ITSM & ITAM solutions in Bengaluru. The role includes designing, customizing, and optimizing ITSM frameworks, and requires a solid foundation in ITIL and hands-on development expertise.

Candidates should have substantial experience with BMC Helix and proficiency in Python programming for automation and integrations. Exciting growth opportunities await in this inclusive environment.

Qualifications

• 5–10 years of experience in ITSM/ITAM development and administration.
• Strong, hands‑on experience with BMC Helix platforms.
• Proficiency in Python for automation and integrations.

Responsibilities

• Design and customize BMC Helix ITSM & ITAM modules.
• Implement automation and integrations across ITSM/ITAM.
• Create APIs and connectors for external platforms.

Skills

BMC Helix development

Python programming

ITIL framework

Workflow design

API integrations

Education

ITIL v3 or ITIL 4 certification

Tools

BMC Innovation Studio

Flexera

ManageEngine ServiceDesk Plus

Job description

Job Title: BMC Helix ITSM- Senior Developer

Location: Bangalore

Job Description

We are seeking an experienced ITSM & ITAM Developer with strong ITIL foundations and hands‑on development expertise in BMC Helix. The ideal candidate will be responsible for designing, developing, customizing, and optimizing ITSM and ITAM solutions, including workflows, forms, integrations, and automation using Python and platform‑native tools. Experience with complementary asset management and service desk platforms such as Flexera and ManageEngine ServiceDesk Plus is highly desirable.

Responsibilities

• Design, configure, and customize BMC Helix ITSM & ITAM modules including Incident, Problem, Change, Service Request, CMDB, Asset Management, and Discovery.
• Develop and modify forms, workflows, business rules, data models, and UI components within BMC Helix Innovation Studio and BMC Helix AR System.
• Design Agentic AI use cases – prompt designing, API integrations leveraging Helix GPT module.
• Implement automation, orchestration, and integrations across ITSM/ITAM processes.
• Build and enhance CMDB data models, reconciliation rules, normalization, and asset lifecycle workflows.
• Develop scripts, utilities, integration services, and automation using Python.
• Create APIs, data exchange procedures, and connectors for external platforms.
• Perform workflow design, transformation mapping, and integration logic for end‑to‑end process automation.
• Design workflows, integrations (REST/SOAP), and custom apps, requiring skills in scripting, APIs, and deep understanding of ITSM principles and the specific platform.
• Good knowledge of Asset Inventory, software licensing and asset management policies.
• Participate in the development of use cases and provide demos to customers.

Technical Skills

• 5–10 years of experience in ITSM/ITAM development and administration.
• Strong, hands‑on experience with BMC Helix (Remedy, Innovation Studio, Smart IT, Digital Workplace).
• Proficient in Python programming for automation, workflow logic, integrations, and data manipulation.
• Strong experience with workflow design, form updates, UI customization, and configuration management.
• In-depth knowledge of ITIL frameworks and practical implementation in enterprise environments.
• Experience with REST/SOAP, API integrations, scripting, data transformation, and system integration architecture.
• Knowledge of emerging agentic AI models, frameworks, and toolkits.
• ITIL v3 or ITIL 4 certification strongly preferred.
• Exposure to cloud technologies & services from AWS, Azure, GCP, etc.
• Excellent communication and presentation skills, ability to multitask and liaise with multiple stakeholders.

Applications from people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.