BMC Helix ITSM Engineer

Sunhive Solutions; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Private health insurance

Annual bonus potential up to 1,000 USD

Corporate training portal access

Referral program

Certification compensation (AWS, PMP)

Hybrid/remote work options

Job summary

Andersen is seeking a BMC Helix ITSM Engineer to support and enhance an enterprise ITSM environment. You will provide L3 technical support, configure workflows, and build REST-based integrations with external systems to optimize ITSM processes.

The role involves working in the Innovation Studio, collaborating with cross-functional teams, and aiding the adoption of BMC AI capabilities. Remote or hybrid work options are available, with a focus on continuous improvement.

Qualifications

• 5+ years hands-on experience supporting and developing BMC Helix ITSM in a customer-facing organization.
• Experience across the BMC Helix development lifecycle including Innovation Studio.
• Experience building workflows and automations within BMC Helix.
• Experience integrating BMC with external systems via REST for data ingress/egress.
• Ability to ramp up quickly in a customised environment and work in cross-functional teams.
• Upper-Intermediate English or above.

Responsibilities

• Provide L3/technical support for BMC Helix during operations and enhancement projects.
• Configure and develop within BMC Helix ITSM, Knowledge and Digital Workplace, including building and refining workflows to automate ITSM processes.
• Work in Innovation Studio to deliver and maintain functional change.
• Contribute to integrating BMC Helix with contracting/billing systems and adoption of BMC AI capabilities.
• Build and maintain REST-based integrations with third-party systems.
• Gather requirements from functional and process owners through working sessions.
• Perform administration tasks, including onboarding users into BMC Helix.
• Support documentation of technical designs and solutions.

Skills

BMC Helix ITSM

L3 support

English (Upper-Intermediate)

Tools

REST integrations

Azure DevOps

Azure cloud technologies

Job description

Andersen is hiring a BMC Helix ITSM Engineer for a project supporting and improving enterprise ITSM platforms and operational processes.

The customer

is a global organization operating in the professional services domain. It provides a range of advisory and analytical support to organizations across multiple industries, helping them improve business performance and address complex operational challenges. The company leverages data, industry knowledge, and digital tools to deliver practical solutions, supporting decision‑making, organizational development, and long‑term efficiency.

The project

is focused on supporting and continuously improving an existing BMC Helix ITSM environment following a recent ITSM transformation. It includes maintaining business‑as‑usual operations, implementing enhancements, and optimizing platform functionality within a customized enterprise setup.

Responsibilities

• Providing L3 / technical support for BMC Helix during ongoing operations and enhancement projects.
• Configuring and developing within BMC Helix ITSM, Knowledge and Digital Workplace, including building and refining workflows to automate ITSM processes and simplify steps.
• Working in Innovation Studio to deliver and maintain functional change.
• Contributing to project work notably improving the integration between BMC Helix and the contracting / billing system, and supporting the adoption of BMC's AI capabilities.
• Building and maintaining REST‑based integrations with third‑party systems.
• Gathering requirements from functional and process owners through working sessions.
• Performing administration tasks, including onboarding of users into BMC Helix.
• Supporting documentation of technical designs and solutions.

Must‑haves

• Solid hands‑on experience supporting and developing BMC Helix ITSM (and ideally Digital Workplace) in a customer‑focused organisation for 5+ years.
• Practical experience across the BMC Helix development life cycle, including Innovation Studio.
• Experience building workflows and automations within BMC Helix.
• Experience integrating BMC with external systems via REST for data ingress / egress.
• Ability to ramp up quickly in a customised, non‑OOTB environment.
• Ability to work both independently and as part of a cross‑functional team, and to drive continuous improvement.
• Level of English from Upper‑Intermediate and above.

Nice‑to‑have

• BMC Helix Discovery and/or CMDB experience.
• Knowledge of Microsoft Azure or similar cloud technologies; experience integrating with Azure DevOps.
• BMC Helix and/or ITIL certifications valued, but hands‑on experience matters more; candidates without formal certification will be considered.
• Exposure to BMC's AI capabilities.
• Some experience of the insurance industry or other regulated environments.

Reasons why this job would be interesting to you

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T‑Systems, etc.
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• Private health insurance and compensation for sports activities.
• Your personal data is protected in accordance with GDPR regulations. Learn more: https://andersenlab.com/privacy-policy

Join us!