KYC / Customer Service

Venpa Global Technologies; Chennai; On-site; INR 300,000 - 500,000; Full time

Job summary

IndusInd Bank is seeking a Video KYC / Customer Service Executive in Chennai (Karapakkam). The role involves video-based KYC verification and customer service for banking products, with Day and Evening shifts and an on-site work mode. Fluent English and Hindi are required, along with strong communication skills.

Freshers to experienced candidates can apply, with a competitive salary and incentives. Walk-in interviews are part of the process, at the Chennai Karapakkam venue.

Qualifications

• 0–5 years of experience in customer service or related roles.
• Fluent in English and Hindi (mandatory).
• Excellent communication and customer handling skills.
• Ability to multitask in a dynamic environment.
• Willingness to work in Day and Evening Shifts (no night shifts).

Responsibilities

• Conduct video calls with customers for KYC verification and ensure high-quality service delivery.
• Verify customer documents accurately and in real time.
• Process financial transactions (NEFT, RTGS, IMPS, FD, RD).
• Manage Video KYC for banking, credit card, and loan customers.
• Cross-sell relevant bank products based on customer needs.
• Ensure compliance with processes and regulatory standards.
• Identify and suggest process improvements to enhance service quality.

Skills

Customer service

Communication

English language

Hindi language

Multitasking

Regulatory compliance

Job description

Job Title: KYC / Customer Service Executive

Company: IndusInd Bank

Location: Chennai – Karapakkam

Work Mode: Work from Office (WFO)

Employment Type: Full-Time

Description

Venpa Global Technologies is seeking enthusiastic and customer-focused professionals for the role of Video KYC / Customer Service Executive on behalf of IndusInd Bank in Chennai (Karapakkam).

This on-site opportunity offers the chance to work with one of India’s leading private sector banks, assisting customers through video-based KYC verification and service support. The role is ideal for individuals who are fluent in both English and Hindi, possess strong communication skills, and are passionate about providing an exceptional customer experience.

The position offers a competitive salary package, performance-based incentives, and a structured career path within the banking domain.

Responsibilities

• Conduct video calls with customers for KYC verification and ensure high-quality service delivery.
• Verify customer documents accurately and efficiently in real time.
• Process financial transactions such as NEFT, RTGS, IMPS, FD, and RD.
• Manage Video KYC for banking, credit card, and loan customers.
• Cross-sell relevant bank products and services based on customer needs.
• Ensure strict compliance with process and regulatory standards.
• Identify and recommend process improvements to enhance service quality and efficiency.

Requirements

• Experience: 0 to 5 years in customer service or related roles.
• Languages: Proficiency in English and Hindi (mandatory).
• Excellent communication, customer handling, and problem-solving skills.
• Ability to multitask and maintain professionalism in a dynamic work environment.
• Strong team player with adaptability and a positive attitude.
• Willingness to work in Day and Evening Shifts (No night shifts).
• Notice Period: Immediate to 15 days.

Compensation

• Freshers: ₹3 LPA + Performance Bonus
• Experienced Candidates: Up to ₹5 LPA + Performance Bonus

Interview Details

• Type: Walk-in Interview
• Time: 10:30 AM – 3:00 PM
• Venue: Chennai – Karapakkam (IndusInd Bank Limited, Door No 69, Eshwaran Kovil Street ,Old Mahabalipuram Road, Muthamizh Nagar, Karapakkam, Chennai 600097).