Billing Operations Specialist

Cognizant Technology Solutions Corporation; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a hands-on Carrier Billing Operations professional to oversee end-to-end billing cycles, reconciliations, and settlements with multiple telecom partners. You will monitor feeds for discrepancies, coordinate with product/engineering to identify root causes, and report outcomes to stakeholders.

The role requires strong accounting knowledge, excellent written communication, and disciplined ownership of follow-up workflows with external partners

Qualifications

• 3+ years of hands-on experience in Credit Card Billing, Collections, Telecom Carrier Settlements, or Accounts Receivable in a high-volume finance Ops environment.
• Strong understanding of core accounting principles, billing cycles, reconciliation frameworks, aging analysis, and revenue leakage controls.
• Exceptional business writing—crafting precise emails, escalation tickets, and documenting complex disputes clearly.

Responsibilities

• Oversee end-to-end billing cycles, carrier statement reconciliations, and invoice settlement workflows across multiple telecom partners.
• Monitor daily and monthly billing feeds, identify invoice discrepancies, rating errors, fee adjustments, and unbilled usage trends.
• Periodically report workflow outcomes to stakeholders.

Skills

Attention to Detail

Follow-Up Management

Structured Communication

Problem Solving

Data Analysis

Tools

Excel/Google Sheets

ERP Systems (NetSuite, SAP, Oracle)

Job description

Role & responsibilities

Carrier Billing Operations & Execution

• Oversee end-to-end billing cycles, carrier statement reconciliations, and invoice settlement workflows across multiple telecom partners.
• Monitor daily and monthly carrier billing feeds, identifying invoice discrepancies, rating errors, fee adjustments, and unbilled usage trends.
• Periodically report the outcomes of the workflows to stakeholders.

Dispute Management & Financial Controls

• Investigate, log, and resolve discrepancies in carrier settlement statements and remittance advices.
• Coordinate with internal product and billing engineering teams to identify root causes of billing leakages or settlement shortfalls.
• Maintain rigorous audit trails and variance analysis logs to support periodic financial reviews and audits.

Cross-Functional Coordination & Stakeholder Management

• Work closely with the Google ABC Program Managers, Business Development Teams, Product and Partner teams to ensure minimal errors and escalations.
• Partner directly with carrier finance and settlement counterparts to drive ticket resolutions and dispute settlements.
• Run disciplined, structured follow-up routines on outstanding deliverables, approvals, and contract-mandated settlement timelines.
• Provide visibility to internal leadership through clear reporting on collections pipeline, dispute resolution statuses, and cash application timelines.

Performance Competencies:

• Attention to Detail: Pinpoints fractional variance errors across complex carrier remittances and rating sheets.
• Assertive Follow-Up: Relentlessly tracks blockers with both internal stakeholders and external carrier partners until resolution.
• Structured Communication: Summarizes dense operational and financial issues into concise, actionable written updates.
• Systematic Problem Solving: Diagnoses whether an issue stems from contract terms, system feeds, or settlement mismatch.

Preferred candidate profile

• Relevant Experience: Minimum 3 years of hands-on operations experience in Credit Card Billing, Collections, Telecom Carrier Settlements, or Accounts Receivable (AR) within a high-volume financial operations environment.
• Domain & Financial Knowledge: Strong understanding of core accounting principles, billing cycles, reconciliation frameworks, aging analysis, chargeback mechanisms, and revenue leakage controls.
• Written Communication (Non-Negotiable): Exceptional business writing skills. You must be able to craft precise, professional emails, construct clear escalation tickets, document complex dispute cases, and summarize root-cause analyses without ambiguity.
• Operational Discipline & Ownership: Proven ability to manage multi-party follow-up workflows, track aging action items, and hold external vendor/carrier partners accountable to deadlines.
• Data Fluency: Advanced proficiency in Microsoft Excel / Google Sheets (VLOOKUP/XLOOKUP, Pivot Tables, logical modeling, large-dataset reconciliations). Experience working with ERP or financial billing engines (e.g., NetSuite, SAP, Oracle Financials, or specialized carrier billing platforms) is a strong plus.