Billing Analyst

Applause; Hyderabad; On-site; INR 400,000 - 700,000; Full time

Job summary

Applause is seeking a detail-oriented Billing Analyst to join our Finance team in India. You will manage end-to-end billing and collections for large accounts, create accurate invoices using client templates, and ensure smooth submission through dedicated client portals.

As you ramp up, you will expand billing responsibilities across broader regional and global accounts, collaborating with Account Management, Sales Operations, and Customer Success to resolve inquiries and streamline onboarding.

Qualifications

• Experience with end-to-end billing and collections processes.
• Ability to generate accurate invoices using client templates.
• Strong attention to detail and reconciliation skills.

Responsibilities

• Own the complete billing lifecycle for key accounts and ensure timely invoicing.
• Navigate customer billing portals (Ariba, Coupa, Taulia, Tungsten) to upload invoices and track approvals.
• Customize invoices to customer specifications and templates.
• Monitor outstanding balances and work with client procurement/AP to resolve discrepancies.
• Perform reconciliations and investigate unapplied cash or credits.
• Collaborate with Account Management, Sales Ops, and Customer Success on billing inquiries.
• Expand responsibilities to additional regional/global accounts after ramp-up.

Skills

Billing processes

Invoices

Collections

Vendor management

Cross-functional collaboration

Tools

Ariba

Coupa

Taulia

Tungsten

Job description

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

We are seeking an experienced and detail-oriented Billing Analyst to join our growing Finance
team in India. In this role, you will play a critical part in managing end-to-end billing and
collections processes for our largest customers. You will be responsible for creating accurate
invoices using customer-specific templates and ensuring seamless submission through
specialized client billing portals.
This role offers excellent growth potential. Once fully ramped and familiar with our billing
operations, you will have opportunities to expand your scope with billing and collections across
broader global accounts.

Key Responsibilities

• Large Account Billing Management: Own the complete billing lifecycle for strategic key
  accounts, ensuring accurate, timely, and compliant invoice generation.
  
• Portal Submissions &Vendor Management: Navigate and manage customer-specific
  billing portals (e.g., Ariba, Coupa, Taulia, Tungsten, or proprietary client platforms) to upload
  invoices, submit supporting documentation, and track approval statuses.
  
• Template Customization: Generate and format invoices tailored to customer-specific
  requirements, guidelines, and proprietary templates.
  
• Collections & Accounts Receivable: Actively monitor outstanding account balances,
  partner with client procurement/AP departments to resolve billing discrepancies, and ensure
  timely payment collection.
  
• Reconciliation & Discrepancy Resolution: Perform regular account reconciliations,
  research unapplied cash/credits, and resolve invoice holds or rejections proactively.
  
• Cross-Functional Collaboration: Partner closely with Account Management, Sales
  Operations, and Customer Success teams to address billing inquiries and streamline
  customer onboarding.
  
• Scope Expansion: Gradually expand responsibilities post-ramp to oversee billing,
  collections, and credit management for additional regional and global accounts.