Order to Cash Operations Manager

Accenture; Gurugram District; On-site; INR 1,300,000 - 1,800,000; Full time

Job summary

Accenture is looking for an Order to Cash Operations Manager in Gurugram District, India, with 14-18 years of experience. This role includes maintaining contract-to-cash governance, managing billing operations, and leading teams. Candidates should have strong knowledge of contract governance, dispute management, and ERP systems like SAP and Oracle. An MBA/CA is preferred, but CA Inter is required. The position emphasizes leadership and detail-oriented management of billing processes.

Qualifications

• 14-18 years of experience in billing operations, contract management, or finance operations with at least 5 years leading large teams.
• Strong judgment, risk‑based decision making, and structured problem‑solving.
• Ownership mindset with high attention to detail and accountability culture.

Responsibilities

• Maintain end‑to‑end contract‑to‑cash governance.
• Ensure pricing, discounting, and compliance with contract requirements.
• Lead internal and external audits for compliance.
• Communicate billing health, risks, and recovery plans.

Skills

Contract‑to‑Cash (C2C) and Billing Operations experience

Knowledge of contract governance, pricing models

Dispute management and client escalation handling

Internal controls, audit readiness

Reconciliation and period‑close support skills

Leadership experience managing large teams

Executive stakeholder management

Technical familiarity with ERP systems

CRM experience (Salesforce)

Workflow experience with ServiceNow or Jira

Education

CA Inter

MBA/CA preferred

Tools

SAP

Oracle

Dynamics

Zuora

Amdocs

Power BI

Tableau

Advanced Excel

Job description

Job Overview

Skill required: Order to Cash - Billing and Revenue Management

Designation: Order to Cash Operations Manager

Years of Experience: 14 to 18 years

Qualification: CA Inter

Responsibilities

As part of our Finance Operations vertical, you will maintain end‑to‑end contract‑to‑cash governance. Your key duties include:

• Translate contract terms, amendments, and renewals into executable billing rules and operational requirements.
• Ensure pricing, discounting, rate cards, tiering, usage rules, penalties, credits, pass‑throughs, and tax clauses are properly governed.
• Own billing delivery, including SLA adherence, monthly/quarterly cycles, ad‑hoc invoicing, adjustments, and credit/debit notes.
• Guarantee invoice accuracy, completeness, and compliance with contract and accounting requirements.
• Reduce billing defects, rework, and disputes through root‑cause analysis and preventive controls.
• Identify and mitigate revenue leakage (missed billing, incorrect rates, underbilled usage, unbilled services, incorrect credits). Implement maker‑checker workflows and audit trails.
• Lead internal and external audits, providing audit readiness and evidence collection.
• Serve as an escalation point for client disputes and high‑impact billing issues, coordinating with Sales/Account teams on contract interpretation and commercial exceptions.
• Communicate billing health, risks, and recovery plans to leadership and clients.
• Work with Finance for accruals, revenue true‑ups, and billing‑to‑revenue reconciliations to support month‑end/quarter‑end close.
• Maintain controls around billing approvals, master data, rate changes, and revenue recognition inputs for SOX and internal control compliance.
• Define workflows for dispute management, monitor dispute aging, and implement procedures to prevent recurrence.
• Lead process standardization, SOP development, and KPI dashboard creation focused on billing accuracy, dispute rates, and cycle time.
• Drive automation initiatives in billing validations, exception rules, and workflow approvals, partnering with IT/Product teams for system enhancements.
• Provide leadership to managers and team leads across contract operations and billing execution, ensuring training, cross‑skilling, and backup coverage for critical processes.

Required Skills & Qualifications

• Contract‑to‑Cash (C2C) and Billing Operations experience.
• Strong knowledge of contract governance, pricing models, and revenue assurance.
• Experience with dispute management and client escalation handling.
• Familiarity with internal controls, audit readiness (SOX knowledge preferred).
• Reconciliation and period‑close support skills.
• Leadership experience managing large teams and cross‑functional programs.
• Executive stakeholder management and influence without authority.
• Strong judgment, risk‑based decision making, and structured problem‑solving.
• Ownership mindset with high attention to detail and accountability culture.
• Technical familiarity with ERP systems (SAP, Oracle, Dynamics) and billing platforms (Zuora, Amdocs, Aria, or custom engines).
• CRM experience (Salesforce) and reporting tools (Power BI, Tableau, Advanced Excel).
• Workflow experience with ServiceNow or Jira (optional).
• Education: MBA/CA preferred but not mandatory; CA Inter is required.
• Minimum 14‑18 years of experience in billing operations, contract management, revenue operations, or finance operations, with at least 5 years leading large teams.