Billing Executive - Front Office

Apollo Health and Lifestyle (AHLL); Hyderabad; On-site; INR 180,000 - 270,000; Full time

Job summary

Apollo Health and Lifestyle (AHLL) in Hyderabad is seeking a credentialed administrator to support hospital billing and patient services. The role involves greeting customers, handling calls, managing registrations and billing, and coordinating with corporate clients for payments.

The ideal candidate will have a graduate degree with hospital billing experience and strong communication skills to assist patients and ensure smooth service delivery.

Qualifications

• Graduate with hospital or clinic billing experience and good communication.
• Experience in patient registration and billing workflows.
• Familiarity with healthcare services processes and CMS portals (if applicable).

Responsibilities

• Greet customers with Namaste culture and handle phone inquiries with a sense of obligation.
• Maintain patient and corporate appointments registers and billing records.
• Coordinate with corporate clients and TPAs regarding medical service bill payments.
• Generate and dispatch medical reports to clients and manage related documentation.
• Handle registration and billing of customers and maintain patient records.
• Educate customers on Edoc, PHR, appointments, and online report viewing.
• Take customer feedback via CMS portal and coordinate report pickups.

Skills

Communication skills

Customer service

Education

Graduate degree or equivalent

Job description

Role & responsibilities

• Welcome the customer with Namaste culture.
• Answering the phone calls with the sense of obligation and with Namaste culture.
• Maintenance of appointments registers of patients and corporate clients
• Coordinating with corporate and TPA with regard to payments of medical service bills.
• Generating and Dispatching medical reports to the clients
• Maintaining bills related to basic amenities
• Handles and manages all customer relation activities
• Registration and Billing of Customers
• Maintaining the record of the patients
• To educate customer on Edoc. , PHR, appointments, report viewing through internet.
• Taking feedback of the customer through CMS portal, coordination for the pickup of reports.
• Handling over flow of customer from Billing Desk.
• Service priority will be given to old age people and would be mothers.
• They can view book & reschedule appointments with the help of devices.
• In case customer has any queries/ complaint same needs to be resolved at their level, if not then escape it to appropriate department.
• Convert walk-in customers for Health Checks.

Activity List:

• Focusing on Pregnant and Old customers.
• Registrations
• Patient Quires
• Assisting in Pre-employment form filling
• Coordinating with Corporate Clients.
• Customer Feedbacks
• E - doc

Preferred candidate profile

Graduate with Hospital or clinic billing experience with good communication.

Minimum 1 year experience