Reception cum Billing Executive

Meadowlark Healthcare; Pune District; On-site; INR 150,000 - 270,000; Full time

Job summary

Meadowlark Healthcare in Pune seeks a Front Desk Executive to manage OPD billing, patient registration, and service charges with accuracy and courtesy. You will interact with patients and staff to ensure correct charges and receipts, while maintaining confidentiality and SOP compliance.

Role includes coordinating with nursing, doctors, lab, radiology, and pharmacy for charge capture, handling diverse payment modes, and supporting discharge billing as needed.

Qualifications

• Experience in hospital billing operations.
• Excellent communication with patients and staff.
• Proficiency with cash, card, UPI and insurance billing processes.

Responsibilities

• Generates OPD bills accurately for consultations as per hospital tariff.
• Registers patients and updates demographics in the HIS.
• Collects fees and issues receipts; ensures confidentiality of billing information.

Skills

Billing

Communication

Cash handling

Tools

HIS

Job description

Role & responsibilities

Duties & Responsibilities of FRONT DESK EXECUTIVE

• Generates OPD bills accurately for consultations as per hospital tariff.
  Registers patients and updates demographic details in the Hospital Information System.
  Collects consultation fees and service charges and issues receipts.
  Ensures correct entry of services and avoids billing errors.
  Coordinates with OPD nursing staff, doctors, laboratory, radiology, and pharmacy for accurate billing.
  Handles cash, card, UPI, and credit billing as per hospital policy.
  Maintains daily OPD cash collection and submits reports to accounts.
  Addresses patient queries and explains billing details politely.
  Handles refunds, cancellations, and corrections after approval.
  Ensures confidentiality of patient and billing information.
  Complies with hospital billing SOPs.
  Attends training sessions and billing audits.
  Performs any other duties assigned by the Billing In-charge or Management.
• Prepares advance estimates and provisional bills for IPD admissions.
  Collects advance deposits and updates the same in the HIS.
  Generates interim bills and final discharge bills accurately.
  Coordinates with nursing stations, OT, pharmacy, laboratory, and consultants for charge capture.
  Ensures timely discharge billing and smooth discharge process.
  Handles billing for packages, surgeries, and procedures as per hospital policy.
  Coordinates with insurance/TPA desk for authorization and approvals.
  Verifies and processes cash, corporate, and insurance cases.
  Maintains IPD billing records and daily reconciliation.
  Explains billing details and clarifies queries to patients and attendants.
  Ensures confidentiality of patient and financial information.
  Reports billing discrepancies and system issues immediately.
  Complies with hospital SOPs, standards, and statutory requirements.
  Participates in audits, training programs, and quality improvement initiatives.
  Performs any other duties assigned by the Billing In-charge or Management.
• Responsible for insurance filing, verification of documents, and submission of required records for OPD/IPD cases as applicable.
  Coordinates with insurance companies/TPAs to obtain necessary approvals and ensures proper documentation and follow-up as per hospital policy.

Preferred candidate profile:

Effective Communication Skills ( Fluency in spoken English will be an added advantage)

Hospital Experience

Ready for rotational & night shifts