Bilingual CSR (French B2 & English)

Binated Inc.; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Binated Inc. is hiring a Client Service Representative specialized in French & English to support French-speaking clients. This onsite role in Pune requires handling inquiries, resolving issues, and ensuring a positive customer experience across channels.

The candidate should be fluent in French at B2 level, possess strong written English, and be willing to work night shifts and relocate if needed. Work from the Pune office is mandatory.

Qualifications

• B2 level proficiency in French
• Willing to work night shifts
• Open to relocation
• Willing to work from Pune office

Responsibilities

• Have strong command of written English
• Communicate with French-speaking clients via email, chat, or phone
• Assist customers and resolve queries
• Ensure customer satisfaction with prompt responses
• Coordinate with internal teams to resolve issues
• Complete tasks daily and on time
• Respond to tickets and follow-ups

Skills

French language

Written English

Customer service

Job description

Binated Inc., headquartered in Houston, Texas, delivers customized, scalable solutions across industries such as Promotional Products, Apparel and Sportswear, Media, Education, Finance, and Logistics. Operating in over 50 countries and serving more than 3,000 businesses, the company focuses on advanced, reliable workforce support to drive sustainable growth and operational efficiency. Founded in 2016, Binated combines human expertise with cutting-edge technologies, including AI-powered workflow automation and data-driven decision-making. Its core services—business process consulting, workflow automation, design solutions, and API-driven integrations—are designed to streamline operations while maintaining secure, compliant environments. With over 1,800 professionals in the United States and India, and specialized brands like Doodle Designs Inc. and Fast Embroidery Tapes, Binated offers diverse opportunities for career growth.

About the role:

We are seeking a dynamic and customer-oriented individual to join our team as a Client Service Representative - French & English. In this role, you will be responsible for delivering exceptional customer service to our French-speaking clients. You will handle customer inquiries, resolve issues, and ensure a positive experience with our products/services.

Role type: Permanent

Job type: Onsite, Work from office

Requirements:

• Should be ready to work in Night shifts and 5 days working.
• Candidate must be open to relocation.
• Should be ready to Work from Office from Pune location.
• B2 Level Proficiency : French

Responsibilities:

• Strong command over written English (grammatically correct written English)
• Command over French language to assist the client through email, chat or phone.
• Customer Support – Assist the customer process and solve Customer queries.
• Ensuring customer satisfaction through prompt responses and query resolution
• Coordinate with internal team for issue resolving & coordination with customer
• To ensure that tasks are completed daily and in a timely manner
• Respond to customers in tickets issues, follow-ups, etc.