Customer Service Representative (Excellent English Communication Required)

Binated; Pune District; On-site; INR 279,000 - 390,600; Full time

Job summary

A consulting and service firm in Pune is seeking a motivated Customer Service Representative. Responsibilities include handling customer inquiries and issues via email, ensuring satisfaction through prompt responses. The ideal candidate should possess excellent communication skills and the ability to work in night shifts from the office. Both experienced and fresh candidates are encouraged to apply. This is a full-time position.

Qualifications

• Strong command over written English.
• 1-2 years of experience preferred; freshers can apply.
• Ability to work in night shifts and from office.

Responsibilities

• Handle customer inquiries and feedback via email.
• Assist customers and solve queries via email or chat.
• Ensure customer satisfaction through prompt responses.
• Coordinate with the internal team for issue resolution.
• Complete daily tasks in a timely manner.

Skills

Excellent verbal and written communication skills

Organizing skills

Logical and reasoning abilities

Punctuality and responsibility

Basic knowledge of Customer Services

Job description

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, issues, and feedback via email. The ideal candidate will have excellent written communication skills, a strong understanding of customer service principles, and the ability to provide timely and effective solutions to customer concerns.

Job Responsibilities

• Strong command over written English (grammatically correct written English)
• Customer Support – Assist the customer process and solve Customer queries via email or chat.
• Ensuring customer satisfaction through prompt responses and query resolution
• Coordinate with internal team for issue resolving & coordination with customer
• To ensure that tasks are completed daily and in a timely manner
• Respond to customers in tickets issues, follow-ups, etc.

Mandatory Requirements

• Should be ready to work in Night shifts and 5 days working.
• Should be ready to Work from Office

Soft Skills

• Excellent verbal and written communication skills
• Should possess prioritizing and organizing skills
• Logical and reasoning abilities to take right decisions to resolve customer’s issues
• Result oriented who can drive towards stringent targets
• Basic knowledge of Customer Services
• Should be punctual and responsible with work
• Should have the passion to learn and grow
• Required only 1 to 2 years of experience
• Freshers can also apply

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Business Consulting and Services

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