Hiring For French Language Expert - C1/C2 Certified

Cognizant Technology Solutions Corporation; Bangalore Rural, Bengaluru; On-site; INR 350,000 - 480,000; Full time

Job summary

Cognizant in Bangalore (Work from Office) seeks a Senior Process Executive French Language Expert with C1/C2 certification. Rotational 24x7 shifts, including night shifts, require a graduate with at least 1 year in a contact center and strong French language skills.

Role focuses on handling queries via Voice/Chat/Email, delivering excellent service, and driving issue resolution in a collaborative environment.

Qualifications

• Must be a Graduate.
• French language proficiency at C1/C2 level.
• Minimum 1 year of contact center experience (Phone/Chat/Email).

Responsibilities

• Handle customer queries via Voice/Chat/Email.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Resolve technical and customer-related issues efficiently.
• Escalate and drive resolution of complex B2B queries.
• Good typing, comprehension, and email writing skills.
• Proficient in MS Office, Windows, and internet applications.
• Ability to work independently and in a team environment.
• Detail-oriented, organized, and flexible with shifts.
• Drive continuous improvement through issue analysis and resolution.

Skills

Communication

Customer service

Problem solving

Email writing

Typing speed

Teamwork

Education

Any Graduate

Tools

MS Office

Windows

Internet applications

Job description

Senior Process Executive French Language Expert (C1/C2 certified)

Location: Bangalore (Work from Office)
Shift: Rotational (24x7), including night shifts
Qualification: Any Graduate

Experience:

• Senior Process Executive: Minimum 1 year of contact center experience (Phone/Chat/Email)

Language Requirement: Proficiency in French language(C1/C2 certified).

Key Responsibilities & Skills:

• Handle customer queries via Voice/Chat/Email.


• Strong verbal and written communication skills.


• Excellent customer service and problem-solving abilities.


• Resolve technical and customer-related issues efficiently.


• Escalate and drive resolution of complex B2B queries.


• Good typing, comprehension, and email writing skills.


• Proficient in MS Office, Windows, and internet applications.


• Ability to work independently and in a team environment.


• Detail-oriented, organized, and flexible with shifts.


• Drive continuous improvement through issue analysis and resolution.

Preferred: Experience in customer support/contact center operations with multilingual communication skills.