BD – CSR Sales

Sambhav Foundation; Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

A non-profit organization in Delhi seeks a candidate with experience in client servicing and sales management. The role involves creating and implementing sales strategies, managing key client relationships, and ensuring timely collections. Strong negotiation and analytical skills are essential for success in this position. Effective communication and problem-solving abilities are also critical. Join us to drive our sales growth and maximize client satisfaction.

Qualifications

• Experience in client servicing, management, or sales.
• Strong relationship management skills.
• Good communication skills and problem-solving abilities.

Responsibilities

• Create and implement sales strategies to achieve goals.
• Manage client relationships and handle escalations.
• Ensure timely collections against outstanding payments.

Skills

Client servicing

Relationship management

Negotiation skills

Analytical skills

Presentation skills

Job description

Responsibilities

1. Create/Tap Business Opportunity:
   • Responsible for adding new accounts and meeting assigned order booked target
   • Develop & implement a sales strategy to achieve organisational sales goals and revenues.
   • Liaison with other internal functions to ensure achievement of sales objectives.
   • Support on development of sales presentations and proposals.
   • Forecast annual, quarterly and monthly sales revenue.
   • Generate timely sales reports, Data analysis to identify sales opportunities.
   • Cultivate effective business relationships with executive decision makers in key accounts.
   • Carry out analysis to identify opportunities for expanding client base and improving sales
   • Maximize/increase/influence SOW (share-of-wallet) of the existing client
   • Tap new sales opportunities within existing accounts by up-selling and cross-selling
   • Ensure long term business relation or tap potential business expansion.
   • Anticipate key account changes/renewal and improvements.
2. 2. Relationship Management:
   • Handle client escalations and manage crisis efficiently.
   • Develop new strategies to improve client satisfaction.
   • Build positive and productive relationships with clients for business growth
   • Provided advocacy and responsiveness to client needs, increasing business participation
3. 3. Collection:
   • Be responsible for timely collections against outstanding
   • Monitor DSO and create strategies to ensure a 30 days DSO

Profile

• Should have of experience in client servicing/management/sales
• Strong prior relationship management and sales background.
• Ability to manage client expectations, opportunity mapping and mining.
• Good Negotiation, problem analysis, problem solving, Influencing Skills & Presentation Skills.
• Should have very good communication skills.
• Strong analytical, networking and management skills
• Experience in all aspects of planning and implementing sales strategy.
• Knowledge of market research, relevant product and industry experience.