Banking Operations Senior Representative

NTT DATA, Inc.; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA, Inc. is seeking a role focused on KYC/CDD processes in a structured environment. You will unwrap shareholder details, conduct investigations, collect data and evidence, and ensure timely client reporting.

The role emphasizes confidentiality and accurate transaction processing to meet SLAs, with escalation for complex issues and a disciplined approach to problem solving. The candidate should be detail oriented, able to multi-task, and proficient in data entry, MS Office, and navigating

Qualifications

• 0-18 months of relevant experience
• Basic understanding of the KYC/CDD domain
• Ability to understand moderately complex transactions
• Ability to understand and interpret source documents
• Detail-oriented; ability to organize and multi-task. Ability to make decisions.
• Must have experience with data entry and word processing, MS Office applications, and navigating web-based applications

Responsibilities

• Unwrapping of shareholder details or entities involved in the company
• Conduct investigations, collect data, compile documentation and evidence, maintain accurate notes, ensure timely reporting to clients
• Ensure accurate and timely completion of transactions to meet client SLAs
• Identify and resolve regular and non-routine problems or escalate to TL/Manager
• Observe confidentiality in handling information
• Use established tools to solve task-related problems: fact finding, information search and gathering, verifying data, compilation
• Recognize when information is insufficient and notify TL/Manager
• Monitor and track resolution of issues

Skills

KYC/CDD domain understanding

Attention to detail

Multitasking

Decision making

Data entry

Tools

MS Office

Web-based applications

Job description

Job Description

In this Role you will be Responsible For

• Perform unwrapping of the shareholder details or the entities involved in the company


• Conduct investigations, collect data, compile documentation and evidence, maintain accurate and detailed notes, Ensure accurate and timely completion of reporting to clients


• Ensures accurate and timely completion of transactions to meet or exceed client SLAs


• Identify and resolve both regular and non-routine problems or escape to Team Leader/Line Manager/Unit Head


• Observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities


• Uses established tools and procedures to solve task-related problems:
  
  
  
  • Fact finding
  
  
  • Information search and gathering
  
  
  • Verifying data
  
  
  • Compilation
  
  
  
  


• Recognizes when there is insufficient information and brings problems to the attention of TL/Manager.


• Monitors and tracks resolution of issues.

Requirements

• 0-18 months of relevant experience.


• Basic understanding of the KYC/CDD domain


• Ability to understand moderately complex transactions


• Ability to understand and interpret source documents


• Detail-oriented; ability to organize and multi-task. Ability to make decisions.


• Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications