KYC Operations Sr. Supervisor-Pre -Periodic Review

Citi; Chennai District; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Citi is seeking a KYC Operations Sr. Supervisor in Chennai to support client onboarding for Citi Private Bank. You will perform independent, in-depth KYC due diligence, lead high-risk reviews, and guide stakeholders with a strong emphasis on compliance and risk management.

The role requires extensive KYC/AML experience, excellent communication, and the ability to operate with autonomy. Eligible for US-shift timings and global collaboration will be part of the role.

Qualifications

• Bachelor's degree or equivalent experience required.
• CAMS certification preferred for deeper KYC/AML expertise.
• Proven experience in KYC/AML processes, risk & controls.

Responsibilities

• Perform independent, in-depth KYC due diligence for new/existing clients, ensuring compliance with AML/KYC standards and regulations.
• Conduct Enhanced Due Diligence (Source of Wealth, Corroboration, sanctions reviews) for high-risk profiles.
• Identify and elevate money laundering risks and compliance deficiencies to senior management.
• Serve as SME on KYC matters, guiding senior stakeholders, private bankers, and team members.
• Liaise with stakeholders to manage exceptions and streamline onboarding.
• Develop client risk assessments and MIS reports for management reviews.
• Lead workflow improvements in KYC/onboarding leveraging AI tools.
• Assume project management responsibilities as needed with risk analyses and progress updates.
• Ensure adherence to laws and regulations to protect Citi and clients.

Skills

Business Acumen

Credible Challenge

Laws and Regulations

Management Reporting

Policy and Procedure

Program Management

Referral and Escalation

Risk Controls and Monitors

Risk Identification and Assessment

Risk Remediation

AML Investigations

AML Monitoring

Anti-Money Laundering (AML)

Know Your Customer (KYC)

KYC Compliance

Education

Bachelor's degree/University degree or equivalent experience

CAMS Certification preferred

Tools

Microsoft Office Applications

Job description

KYC Operations Sr. Supervisor

Job Description

This is a developing professional role in KYC, AML, Account Opening & Documentation Review, responsible to support the client onboarding of Citi Private Bank clients. Deals with problems independently and has latitude to solve complex problems. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information. Limited but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

• Perform independent, in-depth KYC due diligence for new and existing clients, ensuring full compliance with the Bank’s AML/KYC standards and all relevant local and global regulations.
• Conduct and analyze complex Enhanced Due Diligence like Source of Wealth, Source of Wealth Corroboration, client name screening dispositions, and sanctions reviews for high-risk client profiles.
• Proactively identify, analyze, and elevate potential money laundering risks, suspicious activities, and compliance deficiencies to senior management with transparency.
• Serve as a Subject Matter Expert (SME) on KYC matters, providing guidance and support to senior stakeholders, private bankers, and other team members.
• Liaise effectively with internal and external stakeholders to manage exceptions, resolve complex issues, and facilitate a seamless and efficient onboarding experience.
• Develop and prepare detailed client risk assessments, exception management reports, and various Management Information System (MIS) reports to support management reviews and strategic decision-making.
• Lead initiatives to streamline and re-engineer the KYC and onboarding workflow by conducting gap analyses of current processes against evolving policies and leveraging proficiency with relevant AI tools.
• Assume project management responsibilities as needed, including the development of project plans, conducting risk analyses, and providing regular progress updates to senior leadership.
• Drive and ensure adherence to all applicable laws, rules, and regulations, applying sound ethical judgment in all business practices to protect Citigroup, its clients, and its reputation.
• Operate with a high degree of autonomy and limited direct supervision, exercising independent judgment to make sound business and risk-related decisions.
• Establish and maintain strong working relationships with clients, stakeholders, and team members, fostering an environment of open, direct, and effective communication.

Qualifications

• 10+ years of experience in KYC/AML process, compliance, operations, risk & control functions
• Demonstrated interpersonal skills, pro‑active team player but also able to work independently, with strong written and verbal communication skills
• Ability to manage multiple stakeholders across levels, businesses, and geographies
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high‑risk environment
• Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
• Proficient in handling urgent and escalation cases and manage internal team expectations
• Proficient in Microsoft Office Applications
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient knowledge of English (written and spoken)
• Candidate should be Open for US Shifts (6.30pm onwards).

Education

• Bachelor's degree/University degree or equivalent experience. (CA or MBA preferred)
• CAMS Certification preferred

Job Family Group

Operations - Services

Job Family

Business KYC

Time Type

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

AML Investigations, AML Monitoring, Anti-Money Laundering (AML), Know Your Customer (KYC), KYC Compliance.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.