KYC Analyst

Talent'd HR Solutions; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

A leading HR consulting firm is seeking a Customer Specialist - Non Voice Servicing in Dadri, India. The role involves supporting banking operations, handling daily tasks such as reporting and issue resolution, and collaborating with teams to ensure processes are efficient. Ideal candidates will have a background in banking operations and experience in customer service. The position emphasizes the importance of operational compliance and delivering excellent customer care.

Qualifications

• Experience in banking operations is preferred.
• Ability to provide customer service through various channels.
• KYC process knowledge is beneficial.

Responsibilities

• Assist with daily operational tasks including reporting and issue resolution.
• Collaborate to ensure operational processes are aligned.
• Prepare reports and communicate insights to stakeholders.

Skills

Collaboration

Process Improvement

Customer Service

Operational Procedures

Job description

Customer Specialist - Non Voice Servicing

The role supports different business areas by handling daily operational activities such as processing, reviewing, reporting, trading support, and resolving issues. The position contributes to smooth operational workflows while maintaining compliance with internal procedures and regulatory requirements.

Accountabilities

• Assist business units with day to day operational tasks including processing, reviewing, reporting, trading support, and issue resolution.
• Collaborate with teams across the bank to ensure operational processes are aligned and integrated.
• Identify opportunities for improvement and recommend enhancements to operational processes.
• Develop and implement operational procedures and controls to reduce risk and maintain efficiency.
• Prepare reports and presentations on operational performance and communicate insights to senior internal stakeholders.
• Monitor industry developments and trends to help adopt best practices in banking operations.
• Take part in projects and initiatives designed to enhance operational effectiveness.
• Support stakeholder and customer needs through strong operational delivery and customer service.
• Complete assigned activities accurately and within defined timelines.
• This grade does not include people management responsibilities.
• Execute tasks according to established procedures while collaborating with team members.
• Identify and escalate policy breaches when necessary.
• Take ownership of customer service tasks and operational execution.
• Manage risk and strengthen controls within areas of responsibility while ensuring adherence to regulations and codes of conduct.
• Understand how the role contributes to team objectives and maintain awareness of related functions across the organization.
• Operate within clearly defined procedures that may involve varied work routines.
• Demonstrate a working understanding of processes and procedures.
• Evaluate alternatives and select suitable options based on established guidelines.
• Make informed decisions based on analysis of factual information.
• Build relationships with stakeholders and customers to address operational needs and manage sensitive issues where required.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship. They should also reflect the Barclays Mindset of Empower, Challenge and Drive in their day to day work.

In this role, you will support due diligence processes, help ensure compliance with regulatory requirements, and contribute to protecting both clients and the organization.

Key Skills for Assessment

• Working with teams across the bank to align and integrate customer care processes.
• Identifying opportunities to improve customer care processes and recommending changes.
• Developing and implementing customer care procedures and controls to support efficient operations.

Desirable Skill Sets

• Experience in banking operations.
• Providing customer service through channels such as chat, email, and phone.
• Handling complex customer requirements and delivering personalized resolutions.
• Experience in KYC processes.
• Resolving inquiries related to banking products and services including balances, transactions, and payments.