Banking Executive Centralised Collections

Aabasoft; Ernakulam; On-site; INR 350,000 - 550,000; Full time

Job summary

Aabasoft, based in India, is looking for a Banking Executive – Centralised Collection to manage overdue payments, contact customers, and negotiate repayment plans while upholding strong client relationships and company policy.

You will follow up on accounts, coordinate with internal teams, maintain accurate records, and work to achieve recovery targets. A Bachelor's degree and proficient communication and MS Office skills are essential for success.

Qualifications

• Education required: Bachelor's degree in any discipline.
• Excellent communication and negotiation skills.
• Basic knowledge of banking products.
• Proficiency in MS Office and data entry.

Responsibilities

• Contact customers about pending payments via calls, emails, and messages.
• Follow up on overdue accounts and ensure timely collections.
• Negotiate payment plans and resolve customer queries.
• Maintain records of collection activities and interactions.
• Achieve collection targets and report to management.
• Coordinate with internal departments to resolve issues.
• Ensure compliance with banking regulations and policies.
• Prepare and submit collection reports.

Skills

MS Office

Data entry

Communication

Negotiation

Banking knowledge

Customer handling

Analytical thinking

Pressure handling

Education

Bachelor's degree

Job description

Banking Executive Centralised Collection

A Banking Executive – Centralised Collection is responsible for managing customer accounts with overdue payments, contacting customers for collections, negotiating repayment arrangements, and ensuring timely recovery of outstanding dues while maintaining customer relationships and adhering to company policies.

Key Responsibilities

• Contact customers through calls, emails, and messages regarding pending payments.
• Follow up on overdue accounts and ensure timely collections.
• Negotiate payment plans and resolve customer queries related to outstanding amounts.
• Maintain accurate records of collection activities and customer interactions.
• Achieve assigned collection targets and recovery goals.
• Coordinate with internal departments to resolve payment-related issues.
• Ensure compliance with banking regulations and company collection policies.
• Prepare and submit collection reports to management.

Required Skills

• Good communication and negotiation skills.
• Basic knowledge of banking and financial products.
• Ability to handle customers professionally and resolve conflicts.
• Proficiency in MS Office and data entry.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and meet targets.

Qualification

Bachelor's degree in any discipline