Customer Service Executive - Collections

Tata Communications; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Communications in Pune, India is seeking an operational collections role to support the receivables function. The incumbent will seek guidance as needed to ensure quality outcomes and effective collections.

Responsibilities include following up with customers via email and calls, tracking payments, and preparing monthly portfolio reports. The role requires a finance background with 1-2 years in accounting or receivables, plus basic accounting procedures, MS Office proficiency, and strong

Qualifications

• Finance background with 1-2 years accounting or finance experience in handling receivables.
• Proficiency in basic accounting procedures and MS Office is expected.

Responsibilities

• Maintain customer receivables.
• Ensure achievement of collection targets with email follow ups and calls to customers and reduce outstanding ageing bucket.
• Track payments and timely application of payments.
• Analyse accounts and escalate issues/take appropriate action in a timely manner.
• Monthly reporting/tracking of the portfolio handled.

Skills

Basic accounting

MS Office

English communication

Education

Finance background

Job description

Operational role as part of collections operation. The incumbent should may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

• Maintain customer receivables.
• Ensure achievement of collection targets with email follow ups and calls to customers and reduce outstanding ageing bucket.
• Track payments and timely application of payments.
• Analyse accounts and escal ie issues/take appropriate action in a timely manner.
• Monthly reporting/tracking of the portfolio handled.

Minimum qualification & experience

Finance back ground with 1-2 yrs Accounting or finance experience in handling Receivables.

Desired Skill sets

Basic accounting procedures, MS office, Good at spoken and written communication in English