Bank Officer - MFIB - Sales & Services

Au Small Finance Bank Ltd.

Madurai District

On-site

INR 400,000 - 700,000

Full time

2 days ago

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Job summary

AU Small Finance Bank Limited is seeking a dedicated Sales and Service professional to grow the customer base and deliver tailored financial products. You will drive sales strategies, manage relationships, ensure regulatory compliance, and collaborate with credit, operations, and risk teams.

The role requires banking product knowledge, strong communication, and the ability to work in a dynamic environment to achieve branch targets.

Qualifications

Bachelor’s degree required in finance or business administration.
3–5 years of experience in sales and customer service within banking/financial services with a proven sales track record.
Knowledge of banking products and regulatory compliance is essential.

Responsibilities

Develop and implement sales strategies to achieve branch targets and overall growth of banking products and services.
Identify potential customers and generate leads through market research, networking, and referrals.
Perform needs analysis to tailor loans, deposits, and investment services to clients.
Maintain and nurture relationships with existing customers to boost satisfaction and retention.
Ensure compliance with regulatory guidelines and internal policies throughout sales processes.
Coordinate with credit, operations, and risk teams to facilitate smooth processing of requests.
Prepare sales reports, forecasts, and market feedback for senior management.
Resolve customer queries promptly to uphold service standards.
Participate in training to stay updated on new products and industry trends.
Promote digital banking solutions to improve service efficiency.

Skills

CRM

Sales Strategy Development

Regulatory Compliance

Lead Generation

Market Research

Effective Communication

Negotiation

Problem Solving

Digital Banking Platforms

Report Preparation

Team Collaboration

Education

Bachelor’s degree in Finance or Business Administration

MBA or postgraduate qualification

Job description

Full Time

Job Description

Group Company: AU Small Finance Bank Limited

Office Location:

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Education and Experience

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#

Required Certification/s

#*Required Certification/s*#

Required Training/s

#*Required Training/s*#

Required work experience

Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief

We are seeking a dedicated and results-driven professional to join our Sales and Service department at AU Small Finance Bank Limited. This role involves managing and expanding our customer base by delivering exceptional financial products and services tailored to meet client needs. The ideal candidate will play a pivotal role in driving business growth through effective sales strategies, customer relationship management, and ensuring compliance with regulatory standards within the financial services sector. This position demands a thorough understanding of banking products, excellent communication skills, and the ability to work collaboratively in a dynamic environment.

Responsibilities

Develop and implement sales strategies to achieve branch targets and contribute to the overall growth of the bank's financial products and services.
Identify potential customers and generate leads through market research, networking, and referrals to expand the customer base.
Conduct detailed needs analysis to recommend appropriate banking products such as loans, deposits, and investment services tailored to client requirements.
Maintain and nurture long-term relationships with existing customers to enhance customer satisfaction and retention.
Ensure compliance with all regulatory guidelines and internal policies during the sales and service processes.
Coordinate with internal teams including credit, operations, and risk management to facilitate smooth processing of customer requests and transactions.
Prepare and present sales reports, forecasts, and market feedback to senior management for informed decision-making.
Resolve customer queries and complaints promptly to uphold the bank’s reputation for excellent service.
Participate in training programs to stay updated on new products, services, and industry trends.
Promote digital banking solutions to customers to enhance service efficiency and customer experience.

Skill

Financial Product Knowledge
Customer Relationship Management (CRM)
Sales Strategy Development
Regulatory Compliance
Lead Generation and Conversion
Market Research and Analysis
Effective Communication
Negotiation Skills
Problem Solving
Digital Banking Platforms
Report Preparation and Presentation
Team Collaboration

Preferred Qualifications

Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification is preferred.
Minimum of 3-5 years of experience in sales and customer service within the banking or financial services industry, with a proven track record of meeting or exceeding sales targets.

Key Performance Indicators

#*Key Performance Indicators*#

Required Knowledge

#*Required Knowledge*#

Required Skills

#*Required Skills*#

Required abilities