Back Office Executive

Solwin Infotech; Surat; On-site; INR 200,000 - 380,000; Full time

Benefits offered by this job

5 days work week

Job summary

Solwin Infotech in Surat, India is seeking a Back Office Executive to support sales and admin teams. The role involves data management, market research, client support, and handling inquiries with timely, professional responses.

Candidates should have strong English communication, good typing, and MS Office skills, plus a readiness to learn and meet targets in a dynamic environment.

Qualifications

• Proficient in English communication.
• Experience in data management and market research is a plus.
• Good typing speed and presentation skills are required.
• Willing to learn and meet targets as needed.

Responsibilities

• Manage emails communication and online support.
• Maintain good relationships with customers.
• Coordinate with internal departments and top managers.
• Explain services/products to customers and highlight benefits, with negotiation when needed.
• Respond promptly to complex customer queries with professional solutions.
• Assist with admin/sales daily activities.
• Greet and assist visitors/clients as required.
• Analyze market trends to help sales plan brand awareness.

Skills

English proficiency

MS Excel

Google Sheets

Typing skills

Presentation skills

Negotiation

Organization skills

Business writing

Education

Any Graduate

Diploma

Tools

MS Word

Google Docs

Internet skills

Job description

Job Description

We are looking for a Back Office Executive who is enthusiastic to work with challenging task and support sales/admin team.

This will include market research, data management skills, Data mining, scheduling meetings, Followups, Client support, ability to respond quickly as per the request of top management.

Role Responsibilities

• Managing emails communication and online support.
• Maintaining good relationship with customers.
• Work with internal departments and to be in touch with top managers.
• Explaining our company s services/products to the customer and to explain how it will be beneficial to their business. Good negotiation skills will be plus.
• Timely handling and professional response to complex and technical customer queries.
• Making decisions guided by policies, procedures and as per the business plan.
• Support admin / sales team with daily activity.
• Ability to solve issues of the customers.
• Greeting attending the visitors / clients as required.
• Analyse market trends and accordingly help sales team to develop sales plans to increase brand awareness.
• Quick learner and upto date with latest technology updates.
• Ready to achieve target in any situations.
• To perform basic admin duties as per management need.

Required Skills

• Should have good command on english.
• Should be fluent in speaking english and prominent with business writing skills.
• Good knowledge of MS Excel, Ms Word, Google doc, Google sheet, internet stuff, good typing skill, Excellent presentation skill.
• Excellent organisation skills and good negotiation skills.
• He/She should be polite with their behaviour, having positive attitude and eager to learn.
• Target achiever.

Extra Info

• Salary : No bar for right candidate
• Location : Adajan, Surat
• Qualification :Any graduate, Diploma / Freshers with good English communication skill are also welcomed. (B.com / M.com / BBA / MBA / B.Sc. / M.Sc / BCA / BE / ME / B.Tech / M.Tech / bachelors from any stream)
• Working Days: 5 days week