Back Office Executive

Kanta Enterprises; Sector 10; On-site; INR 300,000 - 540,000; Full time

Job summary

Kanta Enterprises Pvt Ltd is seeking a detail-oriented Back Office Sales Support Executive to assist international and domestic sales operations. The role centers on coordinating inquiries, quotations, orders, and customer data while ensuring timely delivery and accurate documentation.

You will work closely with the sales team across departments to manage samples, order confirmations, and export documentation, with emphasis on data integrity and professional communication.

Qualifications

• Detail-oriented and organized back-office sales support required.
• Experience with lead generation, order processing, CRM management, and quotations.
• Experience in export-oriented or B2B environments is a plus.

Responsibilities

• Handle day-to-day back-office sales activities and assist international sales team.
• Process customer enquiries via email, LinkedIn, IndiaMART, Alibaba, and websites.
• Prepare and send quotations, proforma invoices, order confirmations, and docs.
• Coordinate with production, purchase, QC, dispatch, accounts, and logistics.
• Maintain CRM records and ensure accurate documentation and follow-ups.
• Prepare regular sales and order status reports for management.

Skills

Back-office sales

CRM management

Quotation preparation

Order processing

Customer follow-up

Documentation

Interdepartmental coordination

MS Excel/Sheets

Email communication

International customer coordination

Tools

Zoho CRM

HubSpot

Salesforce

Job description

Back Office Sales Support International Markets

Company Name: Kanta Enterprises Pvt Ltd
Location: Sector-80, Phase-2, Noida, Near TCS Building
Department: Sales
Reports to: Owner / Sales Management
Employment Type: Full-time
Work From Home: Not Available
Work Timing: 9:30 AM to 6:30 PM, Monday to Saturday

Job Summary

Kanta Enterprises is looking for a detail-oriented and organized Back Office Sales Support Executive to support the company's international and Domestic sales operations.

The role will primarily involve lead generation, sales coordination, quotation preparation, order processing, CRM management, customer follow-ups, documentation, and coordination between customers and internal departments.

The candidate will work closely with the sales team to ensure that enquiries, quotations, samples, orders, and customer requirements are handled accurately and on time.

Note: This position does not involve monthly sales targets. The primary focus is on sales coordination, operational support, accurate documentation, timely follow-ups, and efficient management of customer and sales data.

Key Responsibilities

• Handle day-to-day back-office sales activities and provide administrative support to the international sales team.
• Receive and process customer enquiries received through email, LinkedIn, IndiaMART, Alibaba, website, and other B2B platforms.
• Prepare and send quotations, proforma invoices, order confirmations, and other sales-related documents as required.
• Coordinate with the sales team regarding product availability, pricing, specifications, packaging, samples, and delivery requirements.
• Maintain and update customer and enquiry records in the CRM system.
• Record all customer communications, quotations, follow-ups, samples, and order status accurately.
• Follow up with customers regarding quotations, samples, pending information, order confirmations, and payments, as instructed by the sales team.
• Coordinate internally with production, purchase, quality control, dispatch, accounts, and logistics teams to ensure smooth execution of customer orders.
• Assist in preparing and maintaining COA, TDS, SDS, specifications, technical documents, product information, and other customer-required documents.
• Coordinate sample requests and ensure samples are prepared and dispatched as per customer requirements.
• Maintain proper records of samples sent, courier details, quotations issued, orders received, and customer correspondence.
• Assist with export-related sales documentation and coordinate with the relevant internal team for shipping and dispatch requirements.
• Monitor pending enquiries and follow-ups and ensure that no important customer enquiry is missed.
• Prepare regular sales reports, enquiry reports, follow-up reports, pending quotation reports, and order status reports for management.
• Maintain an organized database of existing and prospective international customers.
• Assist the sales team in researching and compiling customer, distributor, importer, trader, and industry information when required.
• Ensure all customer and sales information is handled accurately and confidentially.
• Perform other sales-support and coordination activities assigned by management.

Preferred Qualifications (Not Mandatory)

• 1–3 years of experience in sales coordination, sales administration, back-office sales, customer support, or international business support.
• Experience in an export-oriented or B2B company will be an advantage.
• Familiarity with CRM systems such as Zoho, HubSpot, Salesforce, or similar platforms.
• Experience handling quotations, proforma invoices, customer enquiries, order processing, or sales documentation.
• Good written and spoken English communication skills.
• Good working knowledge of MS Excel / Google Sheets and MS Office.
• Strong attention to detail and ability to maintain accurate records.
• Ability to manage multiple enquiries, documents, and follow-ups simultaneously.
• Good coordination and communication skills.
• Basic understanding of international trade/export documentation will be an advantage.
• Experience with IndiaMART, Alibaba, LinkedIn, or other B2B platforms will be an advantage.

Key Skills Required

• Sales Coordination
• Customer Follow-up
• Quotation Preparation
• CRM Management
• Order Processing
• Data Management
• Documentation
• MS Excel / Google Sheets
• Email Communication
• International Customer Coordination
• Attention to Detail
• Time Management
• Follow-up & Task Management
• Interdepartmental Coordination