Senior Executive - Customer Service

Talent Advisors; Dadri; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Advisors in India (Dadri, Uttar Pradesh) is seeking a motivated customer service professional to join our global support team. You will respond to client inquiries by phone, email and chat, provide clear product information, and help customers navigate our services with a client‑focused mindset.

You will collaborate with internal departments to resolve complex issues, maintain accurate records of interactions, and identify opportunities for process improvements to enhance efficiency and

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum proven customer service experience in an international environment.
• Excellent communication skills in English; other languages a plus.
• Strong problem-solving and customer-centric mindset.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve issues and complaints to ensure customer satisfaction.
• Provide product and service information to customers.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of interactions and transactions.
• Identify opportunities to improve processes and team efficiency.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

multitasking in fast-paced env

Education

Bachelor's degree in any discipline or equivalent experience

Job description

About the Company:

A globally recognized leader in Insurance, known for its commitment to delivering exceptional products and services to clients worldwide. With a strong presence in over [number] countries, we are dedicated to innovation, customer satisfaction, and excellence.

We are seeking a highly motivated and customer-focused individual to join our dynamic Customer Service team. The successful candidate will be responsible for providing top-notch support to our clients, addressing their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues, complaints, and concerns with a focus on customer satisfaction.
• Provide product and service information to customers.
• Collaborate with internal departments to address and resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and contribute to team efficiency.

Qualifications:

• Bachelor's degree in any discipline or equivalent experience.
• Proven experience in a customer service role, preferably in an international environment.
• Excellent communication skills in [language(s)].
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.