B2C Business Development Executive

CyberFrat; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

CyberFrat is seeking an energetic B2C Sales professional in Mumbai to manage the complete customer journey from initial contact to payment closure. You will perform outbound calls, understand customer needs, and propose suitable services, driving revenue with consistent follow-ups and relationship-building.

The role requires 1–2 years in B2C sales or tele-sales with strong persuasion and negotiation skills, and hands-on use of CRM and Excel for basic tracking.

Qualifications

• 1–2 years of minimum experience in B2C sales / tele-sales / customer-facing roles.
• Strong persuasion and negotiation skills.

Responsibilities

• End-to-end B2C sales cycle from lead to closure.
• Make outbound calls daily and follow up on leads.
• Outreach via LinkedIn, email, and other platforms.
• Understand customer requirements and recommend services/products.
• Achieve monthly and quarterly sales targets.
• Maintain regular follow-ups to ensure conversions.
• Maintain CRM records of calls, follow-ups and closures.
• Coordinate with internal teams for onboarding and service initiation.
• Build trust through consultative conversations.
• Track daily performance metrics and reporting.

Skills

Persuasion

Negotiation

Tools

CRM

Excel

Job description

This B2C Sales role focuses on directly engaging with individual customers, understanding their requirements, presenting relevant solutions, and closing deals. The candidate will manage the complete customer journey from initial contact to payment closure, ensure strong follow-ups, and contribute to achieving monthly revenue targets through consistent outreach and relationship-building.

Key Responsibilities

• Handle end-to-end B2C sales cycle from lead generation to deal closure
• Make outbound calls daily and follow up on warm and cold leads
• Outreach via linkedin, email, and other professional platforms
• Understand customer requirements and recommend suitable services/products
• Achieve assigned monthly and quarterly sales targets
• Maintain regular follow-ups to ensure lead conversion
• Address customer queries with clarity and confidence
• Maintain accurate records of calls, follow-ups, and closures in CRM
• Coordinate with internal teams for onboarding and smooth service initiation
• Build trust with customers through consultative conversations
• Track daily performance metrics and maintain reporting discipline
• Use Excel & CRM for basic tracking of sales, follow-ups, and revenue

Skills and Requirements

• 1-2 years of minimum experience in B2C sales / tele-sales / customer-facing roles
• Good persuasion and negotiation skills