Credit & Collections Analyst

Quess IT Solutions; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Quess IT Solutions in Bangalore, India seeks a Credit & Collections Analyst III to manage assigned customer portfolios, ensure timely collection of invoices, review aging reports, and lead collection activities. The role collaborates with Sales, Billing, Finance and Customer Service, handling disputes, reconciliations, and reporting; requires 4-6+ years in collections, strong Excel, and ERP experience.

You will contribute to cash flow improvements and automation initiatives while maintaining

Qualifications

• 4-6+ years in Collections, AR and Credit Control.

Responsibilities

• Review aging reports and prioritise collection activities.

Skills

Advanced Excel

Reporting

Communication

Negotiation

Data analysis

Credit & Collections

Education

Bachelor's degree in Commerce/Finance/Accounting

Tools

Oracle

SAP

Job description

Job title -Credit & Collections Analyst III

Job Description

What do you do in the role?

Manage assigned customer portfolio and ensure timely collection of outstanding invoices.

• Review aging reports and prioritise collection activities.
• Conduct proactive customer follow-up.
• Investigate and resolve disputes and payment issues.
• Conducting timely telephone and email follow-ups on suspended and BDWO (Bad Debt Written Off) accounts to support debt recovery efforts, resolve outstanding payment issues, and facilitate appropriate account resolution in accordance with established collection procedures.
• Monitor payment commitments and follow up on broken promises.
• Reviewing customer accounts to identify potential financial hardship cases, assessing relevant circumstances, and escalating cases to the appropriate teams for further review and resolution in accordance with established credit and collections policies.
• Perform account reconciliations.
• Performing ad hoc collection activities and account reviews for overdue accounts to support debt recovery efforts, prioritise outstanding balances, and ensure timely follow-up in line with established collection procedures
• Collaborate with Sales, Billing, Finance and Customer Service teams.
• Maintain accurate collection notes and account records.
• Prepare aging analysis, collection reports and KPI dashboards.
• Identify trends, risks and root causes of delayed payments.
• Ensure compliance with controls and escalation procedures.
• Support automation and process improvement initiatives.

What experience/qualities you need to bring with you

• 4-6+ years experience in Collections, AR and Credit Control.
• Strong understanding of AR, reconciliations and dispute management.
• B2B collections experience.
• Advanced Excel and reporting skills.
• Strong communication and negotiation skills.
• Experience with ERP systems.( Oracle & SAP )
• Analytical mindset and continuous improvement focus.
• Bachelors degree in commerce, Finance, Accounting, or a related discipline.
• Strong analytical skills with a focus on data accuracy, account integrity, and identifying collection trends and risks.
• Ability to manage multiple customer accounts, competing priorities, and tight deadlines while maintaining service and quality standards.
• Advanced Microsoft Excel skills, with the ability to analyse large datasets and prepare Collections reports and performance metrics.
• Self-motivated and able to work independently, manage deliverables, and take ownership of assigned portfolios.
• Strong stakeholder management, negotiation, and written and verbal communication skills, with the ability to engage effectively with customers and internal teams.
• Good understanding of finance processes, internal controls, compliance requirements, and escalation procedures, with a continuous improvement mindset.

How success will be measured

• Consistent achievement of Collections targets, cash collection KPIs, and DSO objectives for the assigned portfolio.
• Effective reduction and management of overdue and aged receivables, with timely follow-up and escalation of high-risk accounts.
• Proactive resolution of customer queries, disputes, and payment issues within agreed timelines, with minimal escalations.
• Accurate and timely customer account reconciliations, with minimal discrepancies, unapplied cash, or collection-related errors.
• Accurate and up-to-date maintenance of customer accounts, collection notes, payment commitments, and follow-up actions in finance systems.
• Strong collaboration with internal and external stakeholders to resolve issues and accelerate cash collection.
• Timely identification and escalation of credit risks, long-outstanding balances, and potential bad debt in line with established controls.
• Accurate and timely delivery of Collections reporting, aging analysis, and performance insights to support management decisions.
• Consistent adherence to Collections policies, internal controls, compliance requirements, and escalation procedures.

Active contribution to automation, standardisation, and continuous improvement initiatives that enhance Collections efficiency, accuracy, and working capital performance

Location

Bangalore - India

Competence area

Finance consultant