AVP - Client Servicing

Brandwidth Events; India; On-site; INR 3,800,000 - 6,500,000; Full time

Job summary

Brandwidth Events in India is seeking an AVP of Client Servicing to lead client relationships, oversee large-scale events, and drive profitability. You will partner with sales and operations to design client solutions and ensure delivery excellence.

You will manage a team of client servicing professionals, mentor best practices, and own P&L for the division, focusing on retention and growth across key accounts.

Qualifications

• 10+ years in client servicing, account management, or event management.
• At least 4 years in leadership roles.
• Bachelor's degree in Business, Marketing, Event Management, or related field; Masters preferred.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational and multitasking abilities with attention to detail.
• Proficient in project management tools and MS Office.

Responsibilities

• Act as primary point of contact for key clients and exceed expectations.
• Lead event planning and execution, including logistics and vendor coordination.
• Coach and mentor client servicing team to uphold standards.
• Identify growth opportunities and develop servicing strategies.
• Monitor client feedback and report on service performance and trends.
• P&L ownership and budget management for the division.

Skills

Client servicing

Account management

Event management

Leadership

Communication

Negotiation

Interpersonal skills

MS Office Suite

Project management tools

Education

Bachelor's degree in Business/Marketing/Event Management

Masters degree preferred

Tools

MS Office Suite

Project management tools

Job description

Overview

We are seeking a dynamic and experienced AVP of Client Servicing to join our team at Brandwidth Events a leading event management company.

Key Responsibilities

Client Relationship Management:

• Act as the primary point of contact for key clients, ensuring their needs are met and exceeded.
• Develop and maintain strong, long-lasting client relationships.
• Understand clients objectives and challenges to provide tailored solutions.

Event Planning and Execution:

• Collaborate with internal teams to design and deliver high-quality events that align with client goals.
• Oversee all aspects of event management, including logistics, budget management, and vendor coordination.
• Conduct post-event evaluations and gather client feedback to drive continuous improvement.

Team Leadership:

• Lead and mentor a team of client servicing professionals, fostering a culture of excellence and teamwork.
• Provide guidance and support in the execution of client events, ensuring adherence to company standards.

Strategic Development:

• Identify opportunities for business growth and expansion within existing accounts.
• Develop and implement client servicing strategies to enhance client satisfaction and retention.
• Collaborate with sales and marketing teams to support client acquisition efforts.

Reporting and Analysis:

• Monitor and report on client servicing metrics, identifying areas for improvement.
• Prepare regular reports for management on client feedback, service performance, and market trends.

P&L Ownership: Oversee the overall financial health of the division, ensuring profitability and managing the budget to meet the organizations financial goals.

Qualifications

• Bachelors degree in Business, Marketing, Event Management, or a related field; Masters degree preferred.
• 10+ years of experience in client servicing, account management, or event management, with at least 4 years in a leadership role.
• Proven track record of successfully managing large-scale events and building strong client relationships.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Proficient in project management tools and software, as well as MS Office Suite.
• Ability to work in a fast-paced environment and adapt to changing priorities.