AVP Client Servicing

Pentagon Events & Activations Pvt Ltd; Mumbai City; On-site; INR 2,800,000 - 4,800,000; Full time

Job summary

Pentagon Events & Activations Pvt Ltd, a leading experiential agency, seeks an AVP Client Servicing to drive key client relationships in Mumbai. You will translate brand objectives into experiential strategies, oversee briefs, and ensure high-quality delivery from concept to execution.

Reporting to senior leadership, you will mentor the client servicing team, manage budgets and proposals, and represent the agency at client meetings and industry events across geographies.

Qualifications

• Strong client servicing, account management, and relationship-building skills.
• Experience in event management, brand activations, and experiential marketing.
• Capability in strategy development, campaign planning and proposal creation.
• Excellent communication, presentation, and negotiation skills.
• Demonstrated team leadership, people management, and mentoring skills.
• Strong budgeting and time-management abilities; MS Office proficiency.
• Prior experience in a senior client-servicing role; exposure to international events or MICE is an advantage.
• Bachelor's degree or higher in marketing, communications, business or related field.

Responsibilities

• Oversee client communication, manage briefs.
• Coordinate internal teams (creative, production, operations) for delivery.
• Prepare and present proposals, budgets, and post-event reports.
• Mentor client servicing team and represent the agency at meetings.

Skills

Client servicing

Relationship management

Account management

Communication skills

Negotiation skills

Team leadership

Budgeting

Time management

MS Office

Education

Bachelor's degree or higher

Job description

Company Description

Pentagon Events & Activations Pvt Ltd is a leading experiential agency that has been crafting innovative and immersive brand experiences for nearly two decades. The company delivers end-to-end event planning, brand activations, exhibitions, conferences, film and arts festivals, and global MICE events across diverse industries and geographies. With headquarters in Mumbai and an office in Dubai, Pentagon combines global standards with local insights to create human-centered experiences that resonate with audiences. The team partners with major brands, governments, and cultural organizations, delivering creative strategy with meticulous execution. Notable collaborations include the MAMI Mumbai Film Festival, South African Tourism, B2B destination exhibitions, and global events for brands like Godrej.

Role Description

The AVP Client Servicing role is a full-time, on-site position based in Mumbai. This role is responsible for leading key client relationships, understanding brand objectives, and translating them into impactful experiential and event strategies. Day-to-day responsibilities include overseeing client communication, managing briefs, coordinating internal teams (creative, production, operations), and ensuring timely, high-quality delivery of projects from concept to execution. The AVP will drive account growth, prepare and present proposals, budgets, and post-event reports, while maintaining a strong focus on service excellence and long-term partnerships. The role also involves mentoring client servicing team members, resolving issues proactively, and representing the agency at client meetings and industry events as needed.

Qualifications

• Strong client servicing, account management, and relationship-building skills, with a proven ability to manage multiple high-profile accounts.
• Experience in event management, brand activations, and experiential marketing, including end-to-end project oversight and on-ground execution.
• Capability in strategy development, campaign planning and proposal creation, with an understanding of brand communication and marketing objectives.
• Excellent communication, presentation, and negotiation skills with the ability to collaborate effectively with internal teams and external partners.
• Demonstrated team leadership, people management, and mentoring skills, with a focus on performance, accountability, and professional development.
• Strong organizational, budgeting and time-management abilities, including proficiency with MS Office and basic project management tools.
• Prior experience in an events, activations or experiential agency at a senior client-servicing level; exposure to international events or MICE is an advantage.
• Bachelors degree or higher in marketing, communications, business or a related field, or equivalent professional experience in the industry. .