Aviation fresher

The Trimark; Bengaluru; On-site; INR 312,000 - 469,000; Full time

Benefits offered by this job

Duty Meals

Uniform & Laundry

Health / Medical Insurance

Growth & Career Progression

Job summary

The Trimark in Bengaluru is seeking a Front Office/Guest Relations professional. You will greet guests, manage check-ins/outs, and coordinate with housekeeping, F&B, and maintenance to ensure exceptional service.

Responsibilities include handling inquiries, resolving complaints gracefully, collecting guest feedback, and assisting VIPs and loyalty program members. PMS proficiency (Opera/IDS/Fidelio) is a strong plus; rotating shifts are required.

Qualifications

• Graduate in Hotel Management or related field.
• 1–3 years in Front Office or Guest Relations in hotel environments.
• Excellent communication and grooming standards.

Responsibilities

• Guest Greeting & Check-in: welcome guests and manage smooth check-in/out.
• Guest Assistance: respond to inquiries and coordinate with housekeeping, F&B, maintenance.
• Feedback Management: collect and monitor guest feedback to drive satisfaction.
• VIP Handling: arrange amenities, notes, and personalized services for VIPs and loyalty guests.
• Information & Concierge: provide facility info, local attractions, transport, dining options.
• Administrative Tasks: maintain guest logs, allocate room blocks, handover reports.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Shift flexibility

Education

Bachelors in Hotel Management

Tools

Opera PMS

IDS

Fidelio

Job description

Role & responsibilities

• Guest Greeting & Check-in: Welcome VIPs, regular guests, and walk-ins with a pleasant demeanor; manage smooth check-in and check-out procedures.
• Guest Assistance: Handle guest inquiries, resolve complaints calmly and efficiently, and coordinate with housekeeping, F&B, and maintenance teams to fulfill special requirements.
• Feedback Management: Proactively collect and monitor guest feedback (during stay and post-checkout) to drive high guest satisfaction scores (GSS).
• VIP Handling: Coordinate special amenities, welcome notes, and personalized arrangements for VIPs, long-stay guests, and loyalty program members.
• Information & Concierge: Provide information on hotel facilities, local attractions, transport arrangements, and dining options.
• Administrative Tasks: Maintain daily guest logs, handle room-block allocations, manage guest correspondence, and prepare shift hand-over reports.

Preferred candidate profile

• Qualification: Graduate in Hotel Management / Hospitality or any related field.
• Gender: Female Preffered
• Experience: 1 to 3 years of hands-on experience in Front Office or Guest Relations within a 3-star, 4-star, or 5-star hotel environment.
• Skills Required:
• Exceptional communication and interpersonal skills.
• Pleasant, empathetic, and professional personality with high grooming standards.
• Problem-solving attitude and ability to handle high-pressure situations gracefully.
• Proficiency in Hotel PMS (Property Management Systems) like Opera, IDS, or Fidelio is a strong plus.
• Flexibility to work in rotational shifts (including morning, afternoon, or night shifts).

Perks and benefits

• Duty Meals: Provided on-premise
• Uniform & Laundry: Provided by the hotel
• Health / Medical Insurance: As per company policy
• Growth & Career Progression: Clear internal growth path into Front Office Shift Leader / Assistant Front Office Manager