Automation Driver

Cradlepoint; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Ericsson is seeking an experienced Technical Authority Expert to join our team, contributing to managed services delivery through the Ericsson Operations Engine. The role focuses on developing and maintaining automated solutions, analyzing business requirements, and driving improvements to the recovery processes.

You will guide a team with domain expertise, perform complex change analyses, and help shape technology standards while focusing on improving recovery processes and customer experience

Qualifications

• Experience as a Technical Authority or in a senior automation role.
• Strong understanding of automated solutions and network management.
• Proven ability to drive service delivery improvements in complex environments.

Responsibilities

• Develop and maintain automated solutions.
• Guide and support a team providing domain expertise.
• Contribute to the improvement of recovery processes.
• Actively take part in the full cycle of service delivery methodologies.
• Perform complex change analyses and support the execution thereof.
• Develop and implement strategies for improving the customer experience.

Skills

Automation

Domain expertise

Recovery processes

Service delivery

Network diagnostics

Change management

Customer experience

System configuration

System administration

Tools

MS TOP

WLA & SLA

Job description

Join our Team

About this opportunity:

We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.

What you will do:

• - Develop and maintain automated solutions.
• - Guide and support a team providing domain expertise.
• - Contribute to the improvement of recovery processes.
• - Actively take part in the full cycle of service delivery methodologies.
• - Perform complex change analyses and support the execution thereof.
• - Develop and implement strategies for improving the customer experience.

The skills you bring:

• - Ericsson Operations Engine - Mode Of Operations.
• - Overall understanding of Automation.
• - Network Level Competence.
• - Cross-Domain Solutions.
• - Capacity Management.
• - Managing Business Innovation and Simplification.
• - Lifecycle Management.
• - Network Configuration And Change Management.
• - MS TOP.
• - Customer Experience Improvement.
• - Business Requirements.
• - Network Diagnostics.
• - Work Level Agreement (WLA) and Service Level Agreement (SLA).
• - System Configuration.
• - System Administration.