Senior Engineer - TXN

Ericsson; Dadri; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Ericsson Noida is seeking a Technical Authority Expert to lead automation-driven initiatives within Managed Services. You will guide lifecycle decisions across Create, Sustain, and Evolve stages, applying deep telecom domain expertise to ensure reliable service delivery.

The role emphasizes automation, advanced troubleshooting, and proactive incident management, supporting ongoing Ericsson Operations Engine projects in a collaborative, inclusive environment.

Qualifications

• Ericsson Operations Engine - Mode Of Operations.
• Solid troubleshooting skills with focus on telecom environments.
• Strong understanding of network performance and virtualization.
• Experience in incident management and service restoration.
• Knowledge of data security and OMS workflows.

Responsibilities

• Develop, maintain, and enhance automation-based solutions with deep troubleshooting.
• Drive recovery process improvements and reliability initiatives.
• Provide technical guidance to domain support and automated operations teams.
• Support automation and analytics teams with domain expertise.
• Create and refine automated Service Delivery methodologies.
• Analyze trends to preempt disruptions and enable swift restoration.

Skills

Ericsson Operations Engine

Automation understanding

Troubleshooting

Network performance

E2E customer experience

Network virtualization

Incident management

Data security

Tools

OMS Service Request Fulfilment

System Administration

Job description

We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain.

What you will do:

• Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary.
• Drive recovery processes improvement.
• Offer your technical expertise to our domain support and automated operations team.
• Aid our automation and analytics team with your detailed domain knowledge.
• Construct and polish automated Service Delivery methodologies.
• Analyze trends to preemptively identify potential service disruptions, enabling swift restoration and repair.

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.
• Overall understanding of Automation?.
• Troubleshooting skills.
• Network Performance.
• E2E Customer Experience.
• Network Virtualization.
• Problem management.
• Telecom Domain.
• Ericsson Customer Experience Assurance (CEA) Competence.
• Incident management.
• MS TOP.
• Customer Experience Improvement.
• Service Request Fulfilment (OMS).
• System Administration.
• Data Security.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Noida