Automated Operations Engineer(3)

Cradlepoint; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Ericsson in Noida, India is seeking an Operations Assurance Engineer (L0) to support critical IT infrastructure, applications, databases, and monitoring platforms in a 24/7 environment. You will monitor with Zabbix, perform first-level troubleshooting across Linux, Java, Python, and databases, manage incidents via ITSM/ITIL, and coordinate with teams and vendors to implement approved changes.

This role emphasizes service stability, SLA compliance, and customer satisfaction, with emphasis on

Qualifications

• Bachelors degree in Computer Science, IT, Computer Engineering, Telecommunications, or related field.
• 2-4 years of experience in IT Operations, Infrastructure Support, Application Support, or similar.
• Strong knowledge of Linux, Java, Python, PostgreSQL, Oracle, and troubleshooting.
• Experience with Zabbix or similar monitoring tools and ITIL-based Incident, Problem, Change, and Service Management processes.

Responsibilities

• Monitor infrastructure and applications using Zabbix to identify alarms and incidents.
• Perform first-level troubleshooting across applications, databases, Linux systems, servers, networks, and infrastructure components, restoring services and escalating where required.
• Manage incidents, changes, and service requests through ITSM/ITIL processes, ensuring SLA adherence and accurate documentation.
• Conduct health checks, capacity monitoring, backup verification, preventive maintenance, patching, upgrades, and lifecycle management activities.
• Support application operations, database monitoring, service restarts, and basic administration tasks.
• Collaborate with internal teams, vendors, and customer stakeholders to resolve issues and implement approved changes.
• Maintain CMDB accuracy, operational reports, and compliance with security and operational standards.
• Participate in a 24 7 support model, including shift and on-call responsibilities.

Skills

Linux

Java

Python

PostgreSQL

Oracle

ITIL

Stakeholder management

Communication

Education

Bachelor's degree in Computer Science/IT/CE

Tools

Zabbix

ITSM platforms

CCNA

Oracle

PostgreSQL

Job description

Join our Team

About this Opportunity

We are looking for an Operation Assurance Engineer (L0) to support the operations and availability of critical IT infrastructure, applications, databases, and monitoring platforms. This role focuses on proactive monitoring, incident management, troubleshooting, preventive maintenance, and operational support to ensure service stability, SLA compliance, and customer satisfaction in a 24 7 environment.

What You Will Do

• Monitor infrastructure and applications using Zabbix and other monitoring tools to identify and respond to alarms and incidents.
• Perform first-level troubleshooting across applications, databases, Linux systems, servers, networks, and infrastructure components, restoring services and escalating where required.
• Manage incidents, changes, and service requests through ITSM/ITIL processes, ensuring SLA adherence and accurate documentation.
• Conduct health checks, capacity monitoring, backup verification, preventive maintenance, patching, upgrades, and lifecycle management activities.
• Support application operations, database monitoring, service restarts, and basic administration tasks.
• Collaborate with internal teams, vendors, and customer stakeholders to resolve issues and implement approved changes.
• Maintain CMDB accuracy, operational reports, and compliance with security and operational standards.
• Participate in a 24 7 support model, including shift and on-call responsibilities.

You Will Bring

• Bachelors degree in Computer Science, IT, Computer Engineering, Telecommunications, or related field.
• 2-4 years of experience in IT Operations, Infrastructure Support, Application Support, Managed Services, or a similar environment.
• Strong knowledge of Linux, Java, Python, PostgreSQL, Oracle, application support, and infrastructure troubleshooting.
• Experience with Zabbix or similar monitoring tools, ITSM platforms, and ITIL-based Incident, Problem, Change, and Service Management processes.
• Ability to analyze logs, troubleshoot across application, database, OS, and infrastructure layers, and work effectively under pressure.
• Excellent communication, stakeholder management, ownership, and customer-focus skills.
• Preferred certifications: ITIL Foundation, Zabbix, Linux, Oracle/PostgreSQL, CCNA, Java, or Python.

Key Success Metrics

• Service Availability
• Incident Response
• Application Database Support
• Infrastructure Stability
• SLA Compliance
• Backup Change Success
• CMDB Accuracy
• Customer Satisfaction

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson

At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city

India (IN) || Noida