Operational Excellence Manager

Ericsson; Gurugram District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Ericsson is seeking a Service Delivery Manager to enhance the productivity of the delivery workforce by implementing innovative delivery models and high-quality frameworks.

You will work with senior stakeholders to drive global efficiency, governance, and data-driven insights across Telecom and IT domains.

Qualifications

• Bachelor’s degree or higher in a related field; MBA preferred.
• 5+ years in Business Operations, Strategy, Consulting, Automation, AI & Analytics across Telecom/IT.
• Strong storytelling, analytical and problem-solving abilities; proficiency in Microsoft Tools.
• Knowledge sharing and collaboration skills required.
• Experience with data analytics, financial acumen and AI/ML concepts.

Responsibilities

• Implement delivery models and frameworks to improve global efficiency and growth.
• Oversee performance monitoring, measurement, and benchmarking across units.
• Lead operational reviews and governance across business units.
• Drive data analytics and automation to enhance service delivery.
• Ensure compliance with group, legal, financial directives and data security.
• Collaborate with senior stakeholders on high-impact initiatives.

Skills

Delivery management

Performance analysis

Automation

AI concepts

Stakeholder management

Microsoft Tools

Data analytics

Financial acumen

Education

Bachelor’s degree or higher

MBA (Preferred)

Tools

MS Office

Job description

Job Description:

Join our Team

About this opportunity

Ericsson invites passionate and ambitious individuals to join our team as a Service Delivery Manager. In this pivotal role, you will have the opportunity to enhance the productivity of our delivery workforce by providing high-quality frameworks, tools & processes enabling strategy execution. You will be responsible for developing and implementing innovative delivery models to cultivate an environment that fuels global efficiency and promotes profitable growth.

What you will do

• Implement delivery models, frameworks, transformative ways of working to support global efficiency and profitable growth.
• Performance management including monitoring, measuring, and analysing domain performance. Continuously drive efficiencies culture, automation, continuous improvements, and excellence in service delivery
• Drive various operational reviews, Monthly Business Reviews/Governance across Business Units
• Performance analysis and benchmarking across domains, units and related industries driving best practices
• Managing ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows.
• Adhere diligently to group, legal, financial directives, and data security and privacy
• Work closely with senior stakeholders on high-impact initiatives/guidelines

The skills you bring

• Education: Bachelor’s degree or higher – B.Tech/M.Tech and MBA (Preferred)
• 5+ years of professional experience in Business Operations, Strategy, Consulting, Automation, AI & Analytics across Telecom, IT and related domains
• Skills: Strong storytelling, analytical and problem-solving abilities; proficiency in Microsoft Tools
• Knowledge Sharing and Collaboration Skills.
• Data Analytics, Financial Acumen & AI/ML Concepts.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us

We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city: India (IN) || Gurgaon