Automated Operations Engineer PBN

Ericsson; Dadri; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Ericsson in Noida, India, is seeking an Automated Operations Engineer to join our team for 24x7 monitoring, fault detection, and service assurance of our network infrastructure. You will ensure high availability and SLA compliance while coordinating with field teams and vendors.

The role requires a Bachelor’s degree in Engineering/IT/CS, familiarity with telecom networks (2G/3G/4G/5G), and experience with NMS/EMS and monitoring tools. Join a diverse team driving network excellence.

Qualifications

• Bachelor’s degree in Engineering, IT or Computer Science is required.
• Knowledge of telecom networks (2G/3G/4G/5G preferred).
• Familiarity with NMS/EMS and monitoring concepts is essential.
• Hands-on experience with monitoring tools like SolarWinds, Zabbix, Netcool, Nagios preferred.
• Experience with ticketing systems such as ServiceNow, Remedy, JIRA is desirable.
• Basic Linux/Unix knowledge is required.

Responsibilities

• Monitor network, servers, and applications using NMS/EMS tools.
• Proactively identify, analyze, and resolve network alarms and incidents.
• Perform L1/L2 troubleshooting for network, transmission, and service issues.
• Raise, update, and manage trouble tickets with internal teams and vendors.
• Escalate incidents as per defined escalation matrix.
• Coordinate with field teams, OEMs, and service providers.
• Track SLA/KPI compliance and ensure timely resolution.
• Perform routine health checks and preventive maintenance.
• Prepare incident reports, RCA inputs, and shift handover notes.
• Support change activities and maintenance windows.

Skills

RAN knowledge

Linux/Unix basics

Education

Bachelor’s degree in Engineering / IT / Computer Science

Tools

SolarWinds

Zabbix

Netcool

Nagios

ServiceNow

Remedy

JIRA

Job description

About this opportunity

The Automated Operations Engineer is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.

Join our Team

The Automated Operations Engineer is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.

What you will do:

• Monitor network, servers, and applications using NMS/EMS tools
• Proactively identify, analyze, and resolve network alarms and incidents
• Perform L1/L2 troubleshooting for network, transmission, and service issues
• Raise, update, and manage trouble tickets with internal teams and vendors
• Escalate incidents as per defined escalation matrix
• Coordinate with field teams, OEMs, and service providers
• Track SLA/KPI compliance and ensure timely resolution
• Perform routine health checks and preventive maintenance
• Prepare incident reports, RCA inputs, and shift handover notes
• Support change activities and maintenance windows

The skills you bring:

• Bachelor’s degree in Engineering / IT / Computer Science
• Knowledge of telecom networks (2G/3G/4G/5G preferred)
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, HTTP,
• Monitoring tools (SolarWinds, Zabbix, Netcool, Nagios)
• Ticketing tools (ServiceNow, Remedy, JIRA)
• Basic Linux/Unix knowledge

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida