Automation Driver

Ericsson; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Ericsson is seeking an experienced Technical Authority Expert to join our team, contributing to managed services delivery through the Ericsson Operations Engine. You will develop and maintain automated solutions, guide a team of experts, and drive improvements to recovery processes and customer experience.

The role involves leading changes, participating in service delivery cycles, and shaping global technology standards with a focus on automation and cross-domain solutions.

Qualifications

• Experience developing and maintaining automated solutions.
• Guide and support a team providing domain expertise.
• Contribute to improvement of recovery processes.
• Participate in full cycle of service delivery methodologies.
• Perform complex change analyses and support execution.

Responsibilities

• Develop and maintain automated solutions.
• Guide and support a team providing domain expertise.
• Contribute to the improvement of recovery processes.
• Actively take part in the full cycle of service delivery methodologies.
• Perform complex change analyses and support the execution thereof.
• Develop and implement strategies for improving the customer experience.

Skills

Ericsson Operations Engine

Automation

Network Competence

Cross-Domain Solutions

Capacity Management

Innovation & Simplification

Lifecycle Management

Network Change Mgmt

MS TOP

Customer Experience

Business Requirements

Network Diagnostics

WLA & SLA

System Configuration

System Administration

Job description

Join our Team About this opportunity:

We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of ‘Create, Sustain, and Evolve’ within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.

What you will do:

• Develop and maintain automated solutions.


• Guide and support a team providing domain expertise.


• Contribute to the improvement of recovery processes.


• Actively take part in the full cycle of service delivery methodologies.


• Perform complex change analyses and support the execution thereof.


• Develop and implement strategies for improving the customer experience.

The skills you bring:

• Ericsson Operations Engine – Mode Of Operations.


• Overall understanding of Automation?.


• Network Level Competence.


• Cross-Domain Solutions.


• Capacity Management.


• Managing Business Innovation and Simplification.


• Lifecycle Management.


• Network Configuration And Change Management.


• MS TOP.


• Customer Experience Improvement.


• Business Requirements.


• Network Diagnostics.


• Work Level Agreement (WLA) and Service Level Agreement (SLA).


• System Configuration.


• System Administration.