Automated Operations Engineer(3)

Cradlepoint; Dadri; On-site; INR 400,000 - 700,000; Full time

Job summary

Cradlepoint, Inc. in Noida, India seeks a Network Operations Centre (NOC) Engineer to ensure 24/7 monitoring, fault detection, and service assurance of network infrastructure per SLAs.

The role involves L1/L2 troubleshooting, incident management, and coordinating with field teams and vendors to maintain high availability. Strong knowledge of SNMP and monitoring tools is required.

Qualifications

• Bachelor's degree in Engineering / IT / Computer Science.
• Knowledge of telecom networks (2G/3G/4G/5G preferred).

Responsibilities

• Monitor network, servers, and applications using NMS/EMS tools.
• Proactively identify, analyze, and resolve network alarms and incidents.
• Perform L1/L2 troubleshooting for network, transmission, and service issues.
• Raise, update, and manage trouble tickets with internal teams and vendors.
• Escalate incidents as per defined escalation matrix.
• Coordinate with field teams, OEMs, and service providers.
• Track SLA/KPI compliance and ensure timely resolution.
• Perform routine health checks and preventive maintenance.
• Prepare incident reports, RCA inputs, and shift handover notes.
• Support change activities and maintenance windows.

Skills

NOC monitoring

Incident management

Troubleshooting (L1/L2)

Telecom networks (2G/3G/4G/5G)

RAN, RNC, BSC

SNMP

SLA/KPI management

Monitoring tools

Education

Bachelor's degree in Engineering / IT / Computer Science

Tools

SolarWinds

Zabbix

Netcool

Nagios

ServiceNow

Remedy

JIRA

Job description

Job Summary

The Network Operations Centre (NOC) Engineer is responsible for 24/7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.

Responsibilities

• Monitor network, servers, and applications using NMS/EMS tools
• Proactively identify, analyze, and resolve network alarms and incidents
• Perform L1/L2 troubleshooting for network, transmission, and service issues
• Raise, update, and manage trouble tickets with internal teams and vendors
• Escalate incidents as per defined escalation matrix
• Coordinate with field teams, OEMs, and service providers
• Track SLA/KPI compliance and ensure timely resolution
• Perform routine health checks and preventive maintenance
• Prepare incident reports, RCA inputs, and shift handover notes
• Support change activities and maintenance windows

Requirements

• Bachelor's degree in Engineering / IT / Computer Science
• Knowledge of telecom networks (2G/3G/4G/5G preferred)

Skills

• NOC monitoring
• Incident management
• Troubleshooting (L1/L2)
• Telecom networks (2G/3G/4G/5G)
• RAN, RNC, BSC
• SNMP
• Monitoring tools (SolarWinds, Zabbix, Netcool, Nagios)
• Ticketing tools (ServiceNow, Remedy, JIRA)
• SLA/KPI management

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Location: Noida, India