Telecom Specialist I

Astreya; Hyderabad; On-site; INR 350,000 - 650,000; Full time

Job summary

Astreya is hiring an NOC Engineer (L1) in Hyderabad to join a 24/7 monitoring team. You will triage alerts, perform initial diagnostics, log incidents, and escalate to higher tiers as needed to maintain system availability and SLA adherence.

Candidates should have 0–2 years of experience, a foundation in networking, OS troubleshooting, and familiarity with monitoring and ticketing tools. This entry role offers exposure to enterprise networks and cloud infrastructure with a structured training

Qualifications

• 0–2 years of experience in a NOC, technical support, or IT helpdesk.
• Bachelor's degree in CS/IT/electronics/telecom or equivalent.
• Basic troubleshooting and incident logging skills.

Responsibilities

• Monitor enterprise networks, servers, and cloud services in real time.
• Acknowledge alerts, perform initial analysis, and log incidents with priority.
• Escalate unresolved issues to L2/L3 with SLAs in mind.
• Follow runbooks for Tier-1 resolution and perform routine maintenance.
• Prepare shift handover notes and update SOPs.

Skills

Networking fundamentals

OS troubleshooting

Diagnostic tools

Communication skills

Shift flexibility

Education

Bachelor's degree in Computer Science / IT / Electronics & Telecommunications or equivalent diploma

Tools

Ping/Traceroute

NSLOOKUP/TCPDump

ServiceNow/Jira

Monitoring tools (Nagios, Zabbix, SolarWinds, Datadog, PRTG)

Job description

NOC Engineer - (L1)

Network Operations Center (NOC) Entry Level (0-2 years) 24/7 Operations

Role Overview

The L1 NOC Engineer acts as the first line of defense for monitoring critical network, server, and cloud infrastructure. This role is responsible for real-time alert triage, initial diagnostic troubleshooting, incident logging, and escalating unresolved issues to higher-tier engineering teams to ensure system availability and strict SLA adherence.

Key Responsibilities

• Continuous Monitoring: Supervise enterprise network infrastructure, servers, applications, and links via monitoring tools (e.g., Nagios, Zabbix, SolarWinds, Datadog, PRTG).
• Incident Triage & Management: Acknowledge alerts, perform initial analysis, create detailed incident tickets in platforms like ServiceNow or Jira, and assign proper priority levels.
• Basic Troubleshooting: Execute standard runbooks to resolve Tier-1 issues, such as device reboots, interface resets, ISP link flaps, disk space cleanups, and service restarts.
• Escalation & Communication: Escalate unresolved incidents to L2/L3 engineers, vendor support (e.g., ISPs, hardware vendors), or internal stakeholders within defined SLA timelines.
• Documentation & Reporting: Maintain accurate shift handover logs, document recurring issues, and update Standard Operating Procedures (SOPs).

Required Skills & Qualifications

• Networking Fundamentals: Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting.

• Operating Systems: Basic command-line troubleshooting skills in Linux/Unix and Windows Server environments.

• Tool Proficiency: Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems.

• Communication: Clear verbal and written English communication for cross-functional collaboration and stakeholder notifications during outages.

• Shift Flexibility: Participate in 24/7 support with other teams across the globe. Some weekend work may be required.

• Education: Bachelor's degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.

• Experience: 0-2 years of experience in a Network Operations Center, technical support, or IT helpdesk environment.

• Certifications (Preferred): Cisco CCNA, CompTIA Network+, CompTIA Security+, or ITIL v4 Foundation.

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks, which may include prolonged sitting or standing.
• Must have the ability to move from place to place within an office environment.
• Must be able to use a computer.
• Must have the ability to communicate effectively.
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.